Customer Service Management
Resume:
Irene Villalona
Brooklyn, NY 11206
**************@*****.***
Summary Motivated team player with strong work ethics looking for a position where can use my talents and grow as an employee
Education Brooklyn Academy High School, Brooklyn, NY
Date of Graduation: June 2005
Experience Duane Reade Distribution Center, Maspeth, NY October 2007-August 2010
Data Entry Clerk
o Operated keyboard with AS400 warehouse management system to enter data into
inventory
o Entered numeric data from source documents into the computer
o Compared data entered with source documents
o Re-entered data in verification format on screen to detect errors
o Compiled, sorted and verified accuracy of data to be entered
o Inputting of quantities received and shipped merchandise
o Picking and packing for shipment to third party customers and to stores
o Management of the department’s inventory with the use of an RF gun
o Tangible and electronic filing through eCabinet to ensure that files were accurately kept
o Management of the department of fifteen employees during the absence of the supervisor
o Answer customers and provide support for stores
o Management of office emails
Food Bazaar Inc., Brooklyn, NY July 2005- December 2006
Cashier
o Received cash from customers or employees in payment for goods or services and recorded amounts received
o Recomputed or computed bills and itemized lists showing amount due, using cash register
o Recorded amount received and prepared reports of transactions
o Read and recorded totals shown on cash register tape and verified against cash on hand
o Knowledge of the value and features of items on sale
o Issued cash refunds or store credit to customers for returned merchandise
o Operated cash register with peripheral electronic data processing equipment by passing individual price coded items across electronic scanner to record price, compile printed list, and display cost of customer purchase, tax, and rebates on monitor screen
o Customer service
o Restocking of merchandise and unwanted items
Skills Proficient with Microsoft Office and the Internet, Fluent in Spanish
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