Risk Management - Business Continuity
Resume:
JOHN GLENN, MBCI
**** ********* **** *** - **** Lauderdale, Florida 33312-7901
*************@*****.***
http://JohnGennMBCI.com
SUMMARY
More than 13 years experience as a staff, staff consultant, and independent
consultant creating Risk Management - Business Continuity - COOP plans to
protect defense, energy exploration, financial, Fortune 100, government,
insurance, international, and transportation organizations. Certified since
2004 by the Business Continuity Institute (BCI); initially certified by the
Harris Institute.
Management experience includes projects, departments, matrixed groups,
business, and vendors, both in the U.S. and overseas.
Mentor tyros on own Web sites and DRJ Forum (5-Star Senior Member)
Extensive documentation and training experience.
U.S. citizen who welcomes extensive domestic and international job-related
travel.
OBJECTIVE
Develop complete Enterprise Risk Management - Business Continuity programs
and projects. Introduce ERM/BC to personnel at all levels; mentor personnel
assigned ERM/BC-related tasks.
EMPLOYMENT HISTORY
Manager, IT Business Continuity, January 2007 - January 2010
Northrop Grumman Corporation, Mission Systems Sector
Manage business continuity activities for 47 locations in 17 states for a
30,000-plus employee division of a defense industry leader.
All work is performed from a virtual office; communication is accomplished
primarily via secure virtual private network (VPN), and telephone.
Create presentation materials for use by site personnel, business unit
subject matter experts, and business unit executives explaining the purpose
of business continuity and their roles in the process.
Diplomatically manage and mentor non-business continuity personnel (managers
and staff) to develop business continuity documentation to corporate
requirements.
Review all business continuity documentation for accuracy and completeness.
Present weekly reports to senior management regarding business continuity
status.
Created technical marketing materials for COOP proposal to U.S. government
agency.
Member, Crisis Management Team
(Reorganization cancelled position)
Enterprise Risk Management/Business Continuity consultant
Independent consultant , January 2004 - December 2006
Mentored retail industry client to develop risk management plan to identify
and document risks to temporary relocation of its data center operations at a
distant site and recovery of the data center operation at the primary site,
including personnel safety and facility inspection. Risks included lack of
functional unit management support and participation necessary for successful
completion of the project.
Identified Enterprise Risks associated in preparation of a energy exploration
organization's Sarbanes Oxley Act (SOx) audit and made recommendations to
avoid or mitigate the identified risks; developed Enterprise Risk Management-
related policies and procedures and modifications to existing policies and
procedures to align them with ERM requirements.
Guided municipal government's Information Technology team in development of
showcase business continuity program designed to be a model for all City
departments illustrating the benefits of Enterprise Risk Management; reviewed
purchased "fill-in-the-blanks" business continuity software application and
identified weaknesses.
Business Analyst/Business Continuity Planner
Zim Integrated Shipping Services, October 2001 - December 2003 (Staff)
Create enterprise Business Continuity plan for Zim regional headquarters (for
North, Central, South American operations).
Develop MIS policies & procedures which impact Zim operations in North
America, Central America, and South America.
Create training materials for business functions, including EDI.
Evaluate, recommend, implement Help Desk software application and train MIS
local and remote technical and administrative personnel in its efficient use.
Interface between IT and IT clients (call centers, management, EDI
specialists) to identify IT product enhancements to improve efficiency and
reduce costs.
Enterprise Risk Management/Business Continuity consultant
Independent consultant , June 2000 - October 2001
Create complete FFIEC-compliant Business Continuity plans for two Fortune 50
companies.
Instituted vendor plan review for one client; review was included as part of
new vendor process.
Reviewed vendor plans, provided client with critiques (that client forwarded
to vendors).
Engaged by one client to recover project jeopardized by "name" consultant
group team; with two other independent consultants we completed the project
early and within budget.
Documentation consultant
Adaptec, February 2000 - June 2000 (Consultant)
Engaged to convert existing PageMaker documents to FrameMaker format.
Create automated process to convert documents from PageMaker to FrameMaker.
Perform QA to assure accuracy in final format.
Establish and document process for creation and maintenance of new documents.
Project, scheduled for 6 months, was completed in 5 months and under budget.
Business Continuity and Documentation Subject Matter Expert
DMR Consulting Group, May 1995 - October 1999 (Staff)
Provide Enterprise Risk Management/Business Continuity, Y2K, and
Documentation consulting services to broad client base including automotive
industry, data centers, insurance company, lodging chain, network management
operations, state government, telecommunications organizations.
** Enterprise Risk Management (ERM)/Business Continuity (BC) **
* Diplomatically manage and influence client personnel, senior managers, and
other consultants to accomplish project goals.
* Develop, with Business Unit Manager and Sales professionals, marketing
materials (low-cost brochures, compact PowerPoint presentations).
* Develop low-cost marketing program targeted to MBA and BBA candidates at
universities throughout the State
* Develop, with Business Unit Manager, project proposals.
* Develop, with client sponsors, Statements of Work and Project Plans
* Present Enterprise Risk Management/Business Continuity project information
to client personnel at all levels, from very senior executives to newest
intern, individually and in groups of up to 100.
* Create complete plans including Business Impact Analyses (BIA), Risk
Identification, Risk Prioritization, Risk Avoidance & Mitigation
Recommendations; Business Unit and Critical Resource Response Plans, Personal
Awareness and Safety Programs, Maintenance Processes, and Training
Methodology.
* Develop BIA based on input from client managers and Subject Matter Experts
(SMEs).
* Create all deliverables.
* Present deliverables to client sponsor, SMEs, mid- and senior management.
* Train Sales and non-ERM/BC professionals to recognize ERM/BC opportunities.
* Train and mentor non-ERM/BC professionals to assist the project within
their areas of expertise (moving them off the "bench" and into income
generating functions).
* Utilize Fortune 100's internal resources to establish primary and secondary
alternate sites to assure it could be all of its clients' Service Level
Agreements (contract requirements) in the event the main facility or IT
resources failed for any reason.
** Y2K **
* Manage 10 dotted-line reports in cross-matrix project to identify all IT
hardware and software resources requiring mitigation or replacement for
assure Y2K compliance.
* Assure project is in alignment with client's corporate Y2K schedule.
* Contact all critical vendors, both domestic and international, to assure
vendor products are Y2K compliant or Y2K ready and track vendor written
assurances to satisfy client auditors.
* Inventory all hardware, including elevators and communications equipment,
to determine if the equipment included an embedded microprocessor and, if it
did, if the device was Y2K compliant or Y2K ready.
** Documentation **
* Develop process to modify, or create as necessary, platform-independent
soft text and graphic documentation.
* Create DOS-compliant (8+3) naming convention before commencing
documentation work to permit establishment of cross-references to documents
yet to be created.
* Learn HTML and create 150-plus cross-referenced text and graphic documents.
* Enhance DMR's documentation capabilities by moving book-length complex
documents from the word processing environment to a true publishing
environment
PUBLICATIONS
http://JohnGlennMBCI.com/onWWW.html (partial list)
http://johnglennmbci.blogspot.com/
CONTINUING EDUCATION
Emergency Management Institute, Washington DC
* Introduction to Continuity of Operations (COOP) (IS-547)
* National Incident Command System (NIMS) (IS-700)
* Citizen's Guide to Disaster Assistance (IS-7)
* Emergency Program Manager: An Orientation to the Position (IS-1)
* Radiological Emergency Management (IS-3)
Institute of Emergency Administration and Fire Science, St Petersburg FL
* Disaster Recovery Operations (FFP 2480)
* Technology Applications in Emergency Management (FFP 1058)
National Fire Academy, Washington DC
* Emergency Response to Terrorism (Q-534)
CONTACT INFORMATION
5380 SW 32nd Way, Fort Lauderdale Florida 33312-7901
1-727-***-**** (mobile)
*************@*****.***
http://JohnGlennMBCI.com - http://johnglennmbci.blogspot.com/
Contact this candidate