Customer Service Representative

Objective: To obtain a career at a firm that will utilize my background in

advanced analytical research and ability to inspire others through strong

interpersonal skills to its full potential.

Research Experience:

2006-2012

. Wrote an extensive literature review to establish a

theoretical framework for academic research

. Performed complex quantitative data analysis with a focus on

the creation and administering of surveys

. Recruited and conducted in-depth interviews with 40+

research participants

. Developed research papers for publication based on research

results and analysis

Projects - University of California Los Angeles & Boston College

. Determinants of Nascent Entrepreneurship in the United States

2012

. Frequent Exercise Behavior: Lifestyle or Addiction? (Master's

Thesis) 2009

. Worker Resistance to Managerial Control Techniques at Ralph's

Supermarket 2008

. Redefining the Sick Role: Multiple Sclerosis, Sick Role and

Empowerment Ideology 2007

(The completed research studies above are available upon request.)

Professional Experience:

University of California, Los Angeles, CA - Teaching Assistant

2008 - present

. Offer educational assistance and tutoring for undergraduate

students for various sociological topics and methodologies

. Create and administer lesson plans and academic assignments

. Direct weekly discussion sections for 75 undergraduates

University of California, Los Angeles, CA - Instructor for Summer

Discovery Program & 2010 - present

Summer Institute for the Gifted & Bruin Academy

. Coordinate and instruct various health-related courses for

over 200 middle and high-school students

. Promoted to head instructor for Healthy Lifestyles course

(June 2012)

Freelance ACE Certified Group Fitness Instructor - Los Angeles, CA

2008 - present

. Conduct weekly group exercise classes and promote appropriate

fitness goals to gym members

. IDEA Member (May 2009), Attended IDEA Conference (August

2009, 2010, 2011, 2012)

. Teach classes at UCLA and DavidBartonGym

Shaw's Supermarkets - Customer Service Representative &

Bookkeeper, Worcester, MA 2001 - 2007

. Maintained an unwavering commitment to customer service with

an ability to build productive relationships, and resolve

complex issues to win customer loyalty

. Generated additional revenues utilizing thorough product

knowledge, expert sales techniques, and strategic

coordination with management

. Managed a high volume workload within a deadline driven

environment. Resolved an average of 150 inquiries per week

and consistently met benchmarks in all areas of performance

. Supervised and administered front-end responsibilities,

including operations, scheduling, and service training

Leadership Experience:

University of California, Los Angeles

2008 - present

. Mentor and train aspiring fitness instructors in the Fitness

Leadership program

. Assist in coordinating and marketing various campus outreach

programs for UCLA faculty and staff

. Selected for, and completed the UCLA Fitness Leadership

program 2007 - 2008

. Student Leadership Employee Advisory Council (SLEAC)

2010 - 2011

. Sociology Graduate Student Association (SGSA)

2007 - 2008

Education:

University of California, Los Angeles

2007 - 2009

M.A. In Sociology (2009), Cumulative GPA: 3.69/4.00

Boston College, Chestnut Hill, MA

2003 - 2007

B.A. In Sociology (Honors Program) Minor: History

Dean's List First Honors, Phi Beta Kappa, Magna

Cum Laude

Cumulative GPA: 3.86/4.00; Major GPA: 3.96/4.00

Skills:

Proficient in Microsoft Office (Word, Excel and PowerPoint),

Quantitative and Qualitative Methodologies, STATA, SPSS, and

CPR/AED Certified

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