Customer Service Human Resources

Lanette Marie Bauer

**** ******* ***** #*** ****** Park, IL 60462 Cell: 708-***-**** Home: 708-***-**** *********@*******.***

Energetic, highly motivated Administrative professional willing to accept new challenges in the field of administration. Experience supporting Managers and Executive level staff, preparing/editing presentations, reports, maintaining schedules, coordinating meetings, planning events, extensive domestic and international travel, and all general administrative duties. I have handled different roles in businesses that include customer service, human resources, office support, finance and IT. I possess a strong ability to easily create a good relationship with co-workers and clients, and I am adept at handling a fast pace environment with a “can –do” attitude.

Sakonent - Office Administrative Support Services April 2011 – Present

• Provide administrative/secretarial support for the office such as answering telephones, assisting visitors and resolving a range of administrative problems and inquiries

• Monitors office operations - including coordination with building maintenance and the Metropolitan Club

• Schedules and coordinates appointments and meetings for executives and upper level staff

• Arrange heavy domestic and international travel for 5+ Execs

• Tracks office and break room supply inventory, places orders, manages vendors and budget.

• Coordinate and manage quarterly company meetings (work with offshore IT office)

• Plan corporate events (picnic, team building, in office, holiday party, etc.)

• Manage New Hire and Orientation processes: including completion of all new hire forms (background checks, applications, etc.), desk set-up, security, human resource file and documentation

• Assists office staff in maintaining files and databases, including accounting, human resources and operations

• Manages staff vacation/sick schedules, PTO for US resources.

• Recruit: Coordinate and manage recruiting activity. Work with executives and recruiting vendors on hiring needs, scheduling interviews and travel.

• Support executives and upper management on assigned office and corporate marketing projects, including Oracle Openworld and Dreamforce (salesforce.com) exhibits.

• Assist with updates to the company website, and LinkedIn page. Maintain online job postings for Career Builder and Sologig. Use recruit tracking software- Sendouts.

• Maintain office equipment, and appearance of office space, lobby, etc.

• Assists IT with research and to resolve technical issues (i.e. Ringcentral, Skype Business manager)

• Assist with Salesforce.com license purchases, email/document system changes (Google Apps) including administration of groups. Conduct audits for Google Apps using Cloudlock

• Maintains and updates corporate logos, presentation templates (sales, recruiting), MSA/NDA templates, contractor and proposal templates. Proofread and edit contracts.

• Assist with the implementation and ongoing maintenance of all office policies and procedures

Vision Solutions - Receptionist/Administrative Assistant July 2007 - April 2011

• Answer phones and greet clients/visitors.

• Coordinate office events, book meeting rooms, order office supplies, maintain storage room, and distribute mail.

• Create reports through Word and Excel.

• Handle budget/expense control and work with Department Corporate Services Managers on extra projects.

• Conduct research for the company.

• Negotiate and process invoices.

• Troubleshoot and resolve various computer issues.

• Assist Customer Accounting and other departments with processing purchase orders within Softrax (financial program).

• Update and conduct audits as requested so that employee information is accurately maintained.

• Address employee issues in a timely manner with ATT and Verizon Customer Service.

• Create and edit employee accounts and department groups so funds are correctly dispersed.

• Document and process orders, stock and track inventory.

• Edit and order business cards for all employees. Manage a steady flow of requests for over 800 employees.

• Assist the Marketing Department with processing purchase requests, invoices, and insertion orders for payment.

• Work with Accounts Payable to help resolve any issues with invoices and purchase orders for a successful month’s end.

Paige Personnel: Choice Point - Employment Verifier April 2007 - July 2007

• Contacted business’ nationwide to verify all elements of the candidate’s application.

• Navigated through multiple programs Citrix, Letter Module, Win ESP, Internet, Word, and Excel.

• Ensured all personal information was kept confidential (education, employment and certification history).

• Interviewed references via the telephone.

Gymboree - Sales Associate March 2006 - April 2007

• Assisted customers on sales floor and handling phone calls and orders.

• Handled cashier duties.

• Maintained and replenished inventory.

CEC: Colorado Technical University Online - National Admissions Adviser May 2005 - October 2005

• Provided information about CTU Online via telephone and e-mail (150-250 calls per day).

• Guided students through the admissions process as well as assisted other co-workers.

• Scheduled appointments with students, meetings, training, and general office work. Including but not limited to, faxing, filing, proof reading documents, the use of Microsoft word and Excel.

• Worked closely with Academic Coordinators and Financial Aide Advisors in order to ensure a smooth process for the student.

Illinois State University, Normal, IL

Bachelor of Art, 2002

Major: Art | Minor: International Studies

Studied Abroad: Florence, Italy

Technical Proficiencies:

Competent with a variety of software programs: Microsoft Word, Excel, Outlook, PowerPoint, Softrax, ConnectCare, QuickBooks, Lotus Notes, ExpensAble, Concur, Salesforce.com, TimeLive, Cloudlock (Google mail administration), and Sendouts.

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