Management Development

ARTHUR M. SPRECHER

*** ** ****** ***** ****** Creek, California 94596

Cell: 925-***-**** Home: 925-***-**** Email: ***********@*****.***

SUMMARY

Seasoned business technology executive with extensive experience solving complex business, technological, and organizational problems by implementing effective solutions, methodologies and resources that deliver measurable results. In core, senior IT management positions have delivered unique solutions that transformed corporate goals into reality, built effective IT and Operations teams, reduced operating costs and fostered rapid and sustained business growth.

CORE COMPETENCIES

• Architecture & Strategic Planning • ERP System Management • Application Development Lifecycle

• Business Process Design • Leadership & Team Building • Organization Change

• Operating & Capital Budgeting • FTE Resource Management • On-shore / Off-shore Development

• Program & Portfolio Management • Infrastructure & Operations • Training & Professional Development

• SaaS and Cloud Solutions • Agile Development • SOA and Enterprise Architecture

EXPERIENCE

EAST BAY GLOBAL CONSULTING LLC, Walnut Creek, CA 2008 – Present

Provider of IT strategy, business transformation, Enterprise Architecture, and solution delivery consulting services.

Founder, Principal Consultant

• Currently leading a consumer facing web site enhancement program at a major western energy provider. The program promotes and enables a superior online customer experience through a variety of channels and services including: enhanced customer self-service; new energy management capabilities; billing and payment capabilities to optimize transactions and deliver environmental benefits; proactive customer notification of significant events and programs.

Selected Consulting Engagements

• Acting Vice President of Operations for an innovation management software vendor. Responsibilities included: production infrastructure and data base administration, disaster and business recovery, IT best practices leadership, network infrastructures, compliance, security, budgeting, planning systems design and implementation, 3rd party service relationship management, performance monitoring, configuration management, and issue identification, escalation and resolution. Accomplishments include:

o Reduced server spend rate by 25% within first four months.

o Created ISO27001-based security strategy and implemented broad based security policies and procedures.

• Led Cloud technology evaluation for a national health care and insurance provider with over 8M members. Worked with senior management and technical staff to ensure alignment with IT strategy and objectives, developed business case, gathered requirements, modeled use cases, set up testing and test result evaluation, and managed vendor interaction.

• Identified and resolved architecture, vendor, and process issues that threatened business objectives and five nines availability goal of a mission critical loyalty platform upgrade for a major retailer.

• Led strategic business intelligence efforts for a major western energy provider customer outreach and marketing campaign for a large-scale energy efficiency initiative resulting in finer grained customer segmentation and message targeting.

• Drove robust process redesign for Provider services at a large California health care insurer with over 3M members in support of implementing a strategic health plan administration software package through effective interaction with senior business executives, requirements gathering, business process modeling, system integration, and vendor interaction.

AMERISOURCEBERGEN CORP., Chesterbrook, PA 2007 – 2008

Vice President Enterprise Architecture

Launched Enterprise Architecture (EA) function in under six months by partnering with business unit CIOs and C-level business leaders to transform business strategy into technology strategy, collaboratively creating responsive technology governance processes, developing the target architecture and technology roadmap, leading empowered cross functional teams that created domain models and standards (e.g. SOA), evangelizing and driving agile development (Scrum), and establishing and tracking metrics to measure progress. AmerisourceBergen is a $66B Fortune 30 pharmaceutical distributor.

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AMERISOURCEBERGEN CORP., continued

• Secured domestic and international business Presidents and CIOs buy in for technology governance process.

• Chairperson of Enterprise Architecture Council (EAC), leading business unit CIOs in enterprise-wide technology governance. Led the AmerisourceBergen Drug Company (ABDC) Architecture Review Board (ARB) comprised of ABDC technology leaders. Represented the ABDC CIO on the EAC and ARB.

• Evaluated SAP and Oracle ERP packages technical capabilities to ensure strategic alignment with business objectives.

PRIMITIVE LOGIC, INC., San Francisco, California 2005 – 2007

Senior Director

Provided IT consulting and solution delivery services to top-tier clients while driving business development, leading engagements, performing technical analysis and design, recruiting staff, and capturing intellectual capital.

Transformed the business strategy and objectives into a technology strategy for a major financial institution’s prepaid debit card business by working extensively with the business unit President, COO, CTO and their direct reports.

• Led the technical and process assessment of the debit card platform, services, development methodology, and communication practices.

• Secured buy in from the executive team for tactical and strategic architecture and process changes, e.g. agile development, that were successfully implemented and resulted in significantly improved platform performance, reliability, and scalability.

Delivered call center evaluation and technology roadmap that incorporated strategic initiatives (e.g. SAP CRM integration, up and cross sell capabilities) and best in class call center solutions leveraging portal technology and industry best practices for Fortune 20 pharmaceutical client.

• Identified $1.1MM annual, hard cost savings to self fund the project. Led proposal team and won the follow on project to transform call centers from cost to profit centers.

Evaluated and resolved problematic, highly visible Hospital Information System (HIS) product suite issues for a Fortune 20 pharmaceutical client by working with business unit and sales executives to identify platform and customer issues, interviews of senior technical executives and staff, and review of technical documentation.

• Quickly identified architecture, design and implementation issues that were severely impacting performance and leading to loss of customers. Identified and implemented solutions resulting in increased customer satisfaction and retention.

Delivered a mission critical enterprise content management solution as part of strategic SAP implementation for a major west coast energy production and delivery firm by working with senior management and technical staff to define business requirements, selecting and integrating an enterprise content management system, designing new processes, and managing vendor and integrator interaction.

• Dramatically reduced paper flow and processing times resulting in significantly increased customer satisfaction and service quality. Eliminated document shipping, handling, and storage costs that threatened the business case.

CHARLES SCHWAB & CO., INC., San Francisco, California 2000 – 2005

Vice President - Global Market Data Strategy and Services

Developed and fostered complex relationships to drive technology and organization simplification and process improvements for Market Data systems by leading a senior level cross business unit team in the redesign and consolidation of market data infrastructure, application architecture, and multiple organization’s responsibilities and structures resulting in more efficient and cost effective management of market data across the firm.

• Rapidly ramped up on new assignment while leading 40 person, multidisciplinary team composed of offshore (India) and onshore (multiple US sites) resources and managing $27M in exchange and market data vendor contracts.

• Reduced system TCO by $2.4M/year via successful migration of market data systems to lower cost platform.

• Identified and implemented internal controls and reporting to comply with regulatory, exchange, and SOX requirements.

• Successfully partnered with business leaders to establish project portfolio and priorities. Delivered projects on time and under budget by implementing technology best practices and established metrics to track progress.

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CHARLES SCHWAB & CO., INC., continued

Vice President - Finance and Corporate Administration Technology Development and Engineering

Managed geographically dispersed employee multidisciplinary technology organization consisting of system and software engineering, web design, development, test, quality assurance, help desk, and production support teams while serving on IT leadership boards driving overall technology, development, and outsourcing strategies.

• Successfully drove and completed one of Schwab’s first significant offshore initiatives, fulfilling the business case and delivering a 25% increase in discretionary project capacity.

• Increased efficiency by working with business partners to reduce the number of applications and web sites supported by 40%, technologies supported by 25%, and server inventory by 60%.

• Championed and delivered employee self-service applications that reduced cost and increased back office and end user efficiency.

• Delivered on time implementation of PeopleSoft HR and Finance upgrades. Successfully integrated PeopleSoft packages with custom and off the shelf applications (e.g. Ariba, Integra-T, Hyperion) to meet business partner needs.

• Negotiated and established Service Level Agreements (SLA) with business partners. Service levels were met or surpassed.

• Implemented reuse initiative resulting in application and web site development time reduced by 50%. Achieved success by setting aggressive and measurable reuse goals for the staff.

• Successfully managed a complex technical environment that included IBM Mainframes, IBM servers, Sun servers, Compaq servers, Linux, AIX, NT, Solaris, Java, C++, C, WebSphere, WebLogic.

Vice President – Application Architecture Practices and Tools

Provided Application Architecture strategy and direction, streamlined technology governance and development processes, and created technology guidelines and tools standards. Effectively collaborated with business unit CIOs and senior technical leaders to apply enterprise vision to all projects.

• Implemented a streamlined application architecture governance process in collaboration with the CIO, CTO and senior technology leaders resulting in increased project effectiveness.

• Successfully led organization-wide effort to identify and adopt the application architecture roadmap and standards (SOA, XML, UML), software development methodology (Agile RUP), project management tools, and development tools best practices and skills.

• Additional responsibilities included strategic technical planning and development, vendor selection and management, contract negotiation, budget management, senior level recruitment, Employee Recognition Committee, Application Architecture Governance, Technical Practices Governance, Offshore Committee, Reuse Executive Task Force.

VISA INTERNATIONAL, San Mateo, California 1997 – 2000

Director – Chief Architect

Delivered on time and under budget the reference architecture for the next generation distributed, component-based payment system by working extensively with business and technology leadership to map business objectives to a new technology strategy and roadmap using the Unified Modeling Language (UML) and Rational Unified Process (RUP).

• Built from scratch a team of senior architects, mentored the requirements organization in Use Case analysis and object-oriented development methods, and achieved buy in for the new architecture from multiple development organizations. Architecture and design patterns and CORBA-style services and facilities were used extensively.

• Introduced and achieved acceptance of the UML and RUP with Visa’s requirements, architecture, development, and project management organizations. Thought leader in the creation of Visa’s enterprise-wide Architecture Management Process based on the RUP.

IBM GLOBAL SERVICES, TALIGENT, RATIONAL SOFTWARE, LINK FLIGHT SIMULATION 1984 - 1997

EDUCATION: Bachelor of Science, Computer Science and Mathematics, University of California, Davis, 1984

TECHNOLOGY: SOA, Web Services, SAP, Oracle ERP, IBM Cloudburst, Salesforce, ITIL, Hyperion, Trizetto Facets and NetworX, Gartner Enterprise Architecture Framework, TOGAF, Agile Development, OpenUP, RUP, UML, WebSphere Business Modeler, Rational Software Modeler, Rational RequisitePro, ProVision, Java, J2EE, WebSphere, WebLogic, .NET, Linux, AIX, Windows, Oracle DB, MySQL

ACTIVITIES: San Francisco Electronic Crime Task Force, East Bay IT Group (ebig), IEEE, IEEE Computer

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