Customer Service Real Estate

MARY SHELLEY

*** ******* **** **** ******* Falls, Ohio 44022-2810

440-***-**** **********@*********.***

Skilled in customer service. Professional, ethical and articulate.

PROFESSIONAL EXPERIENCE

Real Estate Paralegal Precision Title Agency, Inc., Cleveland, Ohio 2008 - present

Underwrite commercial and residential real estate title insurance policies. Review surveys. Prepare detailed reports. Time sensitive response. Prepare UCC/litigation and oil and gas lease division reports. Establish and maintain client relationships. Negotiate contracts with multi-state vendors, managing cost/time equation. Guide buyer/seller through real estate closing process. Escrow closer. Support large firm corporate and transactional practice areas.

Elder Law Paralegal Deborah A. Wainey, Esquire, Brecksville, Ohio 2002 - 2007

Strong interface between client and attorney. Provided legal assistance in areas of estate planning, probate, and real estate law. Attended court hearings. Client advocate. Drafted legal documents: contracts, trusts, wills, and powers of attorney. Prepared legal analysis memoranda based on both internet-based legal research and law library research. Experience drafting court and government forms, including probate accountings and tax returns.

Sales/Customer Service Fireside Book Shop, Chagrin Falls, Ohio 2003 - 2005

Informed customer service in unique independent bookstore environment.

Litigation Paralegal Stege & Michelson, Co., L.P.A., Cleveland, Ohio 1998 - 2002

Provided legal assistance in areas of medical malpractice, negligence, personal injury, employment and contract law. Responsible for initial client interviews, determining merits of a case. Prepared legal analysis memoranda. Prepared clients and witnesses for hearings and trial. Drafted discovery documents. Managed document production requests. Conducted legal and medical research. Attended pretrial conferences, hearings, depositions, arbitration and trial.

PROFESSIONAL SEMINARS

o Taxes Affecting a Decedent’s Estate

o Advanced Issues in Probate for the Paralegal

o Ohio Probate Process: Doing It Right

o Litigating the Science Case o Selecting and Influencing Your Jury

o Collecting Judgments From Start to Finish

o Medicine Made Easy

o Legal Ethics

PROFESSIONAL AND PERSONAL AFFILIATIONS

o Paralegal Member of the Ohio State Bar Association

o Notary Public for the State of Ohio

o Enrollment Ambassador for Xavier University, Cincinnati, Ohio

o Special Minister of Holy Communion, St. Joan of Arc Church, Chagrin Falls, Ohio

EDUCATION

Paralegal Certificate, 2000 Additional class work in Tax Accounting, 2006

Lakeland Community College

Bachelor of Philosophy Degree in Interdisciplinary Studies, 1997

Miami University

Project Focus – Marketing for Nonprofit Arts Organizations: The Cleveland Orchestra

COMPUTER SKILLS

Proficient in Wordperfect, Word, Excel, Outlook, PACER, Casemaker, Lexis/Nexis and Amicus Attorney.

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