Human Resources Manager

KRISTINE ROSE ERNST

**** ****** **** ***** *****, MI 48439 • 248-***-**** • **********@*******.***

BUSINESS PROFESSIONAL / HUMAN RESOURCES GENERALIST

Organizational Development - Training / Performance Management / Legal Compliance

Enthusiastic Business Professional with sound analytical capabilities and ability to investigate/resolve in depth issues and enforce employment labor law compliance. Proven ability to proactively guide and coach leadership on employee relations issues: performance management, wage and salary management, talent development, and succession planning. Highly regarded for leadership, communication proficiency, and employee training/development. Proactively guide and coach leadership on employee relations issues including performance management, compensation, talent development, and succession planning. Maintain confidentiality and work with employees on issues requiring varying degrees of sensitivity. Core competencies include:

• Leadership Guidance

• Training and Development

• Legal Compliance

• Managing Performance

• Strategic Vision and Planning

• Fostering Teamwork

• Risk Management

• Employee Counseling

• Succession Planning

• Adept Communication Skills

PROFESSIONAL EXPERIENCE

Deloitte Services LP, Detroit, MI

Human Resources Talent Delivery Manager, 12/2011 – Present

Responsible for all HR initiatives for Michigan Audit Practice; recruitment, employee relations, performance management, regulatory and legal compliance, policy administration and employee training and development in a collaborative, team based environment. Performs primary job evaluations, supplemental client evaluations, determines proper job classifications, and advises/approves salary changes. Identifies, recommends, and implements solutions for personnel problems/concerns. Communicates, and implements new programs and policies including, but not limited to, developing plans, procedures and programs to meet specific training needs of employees in area of responsibility. Responsibilities include meeting client needs for scheduling and responsible for employee on-boarding and site mobilization. Manages and controls the Synchronized Deployment and Operational Tracker – Stafftrak (STX) program, critical to deployment/employment of tasked personnel in support of company business units projects/programs and proposals. Develops/ update readiness plans for the administration of contingencies, short term and long term mobilizations. Selected Accomplishments:

• Project Lead: Busy Season Morale Booster planning and execution for MI Audit Practice

• Project Lead: MI GM Staffing Initiative

• Project Lead: Welcome to Deloitte New Hire Intern Orientation Delivery

RGIS LLC, Auburn Hills, MI

Human Resources Specialist, 1/2010 – 12/2011

Functional resource for employees and managers. Provide support, direction and consultation to managers and directors in performance management, succession planning, staffing, and employee relations issues. Conduct strategic planning, development, and implementation of policies consistent with the goals of the company. Counsel employees in the resolution of complex employee relation issues. Primary point of contact for investigations; resolve complex personnel issues of employee grievances, sexual harassment, discrimination, and other employee relations matters. Provide support to ensure compliance of U.S. laws and regulations: I-9, EEO, AAP, ERISA, HIPPA. Selected accomplishments:

• Project Lead: Legal Compliance for Felony Review Application Process and performance management

• Project Lead: responsible for managing and reporting field productivity

Quicken Loans, Livonia, MI

Human Resources Employee Relations Specialist, 1/2006 to 12/2009

Serve as a link between management and employees by investigating and resolving work-related problems. Maintain and prepare reports concerning personnel-related data such as new hires, transfers, and performance appraisals. Represent the organization at personnel-related hearings and investigations. Organize and coordinate the personnel, training, orientation, and labor relations activities of the organization. Coordinates and executes the development of programs for organizational development, retention, compliance, compensation, leadership, diversity, and succession planning. Plan and execute reduction in force and budget repair projects. Complete exit interviews; analyze and identify data to determine personnel problems and develop recommendations for improvement. Selected Accomplishments:

• Project Lead: Reduced turnaround time for pre-employment application process from 5 to 2.5 days

• Team Projects: Diversity and Harassment Training for Leadership Training; New Hire Orientation

• Stamp of Approval Team Member of the Month, Spotlight Award – 4/ 2007

• Performance Bonus Recipient – 2006, 2007, 2008, 2009

• Graduate of Leadership Educational Advancement Development - 2009

** Prior History includes Human Resources Internship, Siler Milton Group, Inc. (2005) **

EDUCATION & CREDENTIALS

Bachelor of Science in Business Administration, Human Resources Management (2006) – CENTRAL MICHIGAN UNIVERSITY, MT. PLEASANT, MI

• Cumulative GPA: 3.5

• Leadership Advancement Scholar, Alpha Kappa Psi – Academic Advisor and Career Day Chairman, National Honor Society of Collegiate Scholars, SADD – Student Government Association Representative, Career Services Mock Interviewer

Bachelor of Science Applied Arts, Psychology (2006) – CENTRAL MICHIGAN UNIVERSITY, MT. PLEASANT, MI

• Cumulative GPA: 3.5

• National Honor Society in Psychology, Undergraduate Student Research & Creative Endeavors Exhibition (SCREE) Conference Psychology, Representative (2003)

Professional Development

Microsoft Office • UltiPro • SAP • StaffTrak • ScheduLink • CRIS • Society of Human Resource Managers • TALEO • ORACLE • QuickBase • OnBase • Ethics Point • HRIS • Big Brothers Big Sisters of Isabella County • Lighthouse of Oakland County

*PHR scheduled for May 2012

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