Customer Service Professional
Resume:
Kevin Mayhand
Chicago, IL **610 • 312-***-**** or 312-***-****
*********@*******.***
Objective: To obtain a Customer Service Position where I can fully utilize my abilities and gain experience while expanding on my current skills and assets.
Experience:
Pepsi
Driver non-CDL/Merchandiser
08/07-present
Duties: Primary/Fills-in for store-level sales person to small/large accounts like supermarkets/convenience and gas stores, drug stores. Responsible for providing service to and growing business with assigned multiple accounts, which are visited daily, Responsible for ongoing rotation and stocking of product on the shelves and displays, in coolers, vending equipment, and store's backroom. Moves product from the store’s backroom to shelves and displays. Builds displays and sets up promotional materials such as pricing signs and banners, has frequent interaction with store management.
ABN AMRO Lasalle Bank/Temporary position, Norridge, IL
Collector/Customer Service
05/07-10/07
Duties: Provide for the timely collection of assigned delinquent accounts,
Advise customers of responsibility under the loan contract and counsel them regarding the budgeting of payments, Establish and maintain accurate records for assigned accounts, Handle inbound and outbound calls, researching late fees and processing check by phone payments
Velocity Express/Contractor, Elk Grove Village, IL
Customer Service/ Driver
07/05 to 05/06
Duties: Answered incoming calls regarding product delivery, account retention, loading and unloaded vehicles, scanning items to be loaded using a manifest, counting items, delivering Ecolab cleaning supplies to schools, restaurants and hospitals driving a 13ft cube truck with lift gate, customer service, extensive data entry, placing orders and setting up and canceling delivery times.
Law Firm of Heller & Frisone/ Temporary, Chicago, IL
Call Center Customer Service/ Skip Tracer
09/04 to 06/05
Duties: Answered inbound calls regarding debt & payment information, transferring calls to the appropriate department, skip tracing files for the City Of Chicago water dept & administrative hearings, verifying address & phone info for court hearings, clerical duties, regular use of the internet, heavy data entry, using investigative techniques for locating purposes, using credit reporting agencies to obtain or verify information
US Auto Title Lenders/Temporary, Chicago, IL
Customer Service/ Loan Processing Clerk
06/04 to 09/04
Duties: Answered incoming calls regarding loan accounts and payment information, prepared loan documents for payday and auto title loans, made collection calls, setting up payment arrangements, processing loan applications, preparing the check for payment, quoting interest rates, preparing wage assignments, preparing paperwork for the secretary of state, placing liens on vehicles, data entry and ordering vehicle repossessions.
Empire Home Services/ La Salle Staffing Agency, Skokie, IL
Call Center Customer Service/Sales Support
09/3 to 05/04
Duties: Answering inbound calls regarding products and services, setting sales appointments, processing finance applications, credit card payments and check authorizations, training new hire associates, rescheduling missed appointments, and data entry.
Van-Ru Credit Corporation
Call Center Customer Service/Skip-Tracer/Collector, Park Ridge, IL
09/02 to 09/03
Duties: Answered incoming calls regarding Department Of Education student loans , accepted phone payments, made light outbound collection calls for loans in default,clerical duties, set up payment arrangements, processed check and credit card payments,employment verification, skip tracing using the internet and credit reporting agencies for locating purposes.
Ameritech/Manpower Temp Agency, Chicago,IL
File Clerk/General Office Clerk
07/01 to 08/02
Duties: Filed blue print and other paper work for the co-location department (this department was responsible for doing the wiring for other tele-communication companies) heavy data entry, answering incoming phone calls, printing, faxing & general office duties.
First Chicago/Bank One, Chicago, IL
Loan Officer/Telephone Retail & Sales Banker
08/96 to 06/01
Duties: Answered incoming calls regarding account information, bank products and services, account retention, inside sales, opening and closing of accounts,sold and cross sold bank products and services, processed loan applications for auto loans home equity loans, home equity lines of credit, personal loans, personal lines of credit and checking account lines of credit. Duties also included calculating loan payments and interest rates, investment referrals and account monitoring for fraudulent activity.
Education:
The College Of Office Technology Chicago, Illinois
Certificate Program
Computer Operations Technology (Computer Repair)
Graduated 11/06
Jones Commercial College Prep
High School Diploma
Business Chicago, Illinois
Graduated 08/93
Summary Of Qualifications: : Knowledgable of Microsoft Word, Excel, Access, Power Point and Outlook, Excellent interpersonal skills including the ability to calm customers and co-workers in order to diffuse problem situations, Multi-task oriented as well as 10+ years in a customer service call center enviorment, basic computer repair knowledge, beginners knowledge of hardware and software installation, beginners knowledge of windows based operating systems.
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