Customer Service Manager
Resume:
Nashville ,Tenn ***** E-mail : ******.******@*****.***
Monica Barbee
Objective To utilize my social service and business experience and skills in a rewarding job where personal growth can be achieved.
Education Whites Creek High 1992 Nashville, TN
Currently Enrolled- University of Phoenix Batchelor of Science Criminal Justice/Human Services Program
Work experience Social Services Nashville, TN
Companies: First Response Center
Duration: 3 years experience
Title: Case Manager/Direct Observational Therapist
Duties Included: Performed intake duties and assessments. Responsible for field work and at home visits. Made recommendations to other social service agencies as needed. Enrolled clients in substance abuse treatment. Assisted with housing and employment needs. Made Dr. and medication referrals. Handled record keeping, court advocacy, assisted with anything that would enhance client’s well being.
Customer Service Nashville,TN
Title: Cashier/Customer Service Rep and Research Interviewer
Companies: Flake Wilkerson/Honey Baked Ham/Dollar General
Duration: 15 years experience
Duties Included: Handled customer calls, reported and documented results. Called Bell South for employee performance call-backs. Served customers as a counter cashier at Honey Baked. Also worked as a cashier for Dollar General.
Business Administration Nashville,TN
Title: Office Manager
Company: Rainbow Productions
Duties Included: Responsible for supervising employees (8) working in business. Provided employee schedules, customer service, filing and payroll. Billing and orders.
Trainings and Certifications HIPAA Security Requirements Training for HIV Clinical DataEnvironments
HIV Prevention Counseling &Testing
OraQuick Advance HIV-1/2 Training
SISTA Project Training &Facilitator
References Available Upon Request Jeneen Holt First Response Center 615-***-****
Thelma Hunter TSU 615-***-****
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