Sales Manager

Peggy M. Desrosier

( 248-***-**** * *****.*********@*****.*** .5174 Tahoe Ct. Clarkston, MI 48348

Objective

To obtain a Hospitality Management position offering creative opportunities, expansion of knowledge, the chance to utilize my sales, marketing, purchasing and supervisory skills, and potential for personal and professional growth in a team oriented environment.

Experience

2000- Present Colombiere Center - Clarkston, MI

Conference & Retreat Center, General Manager

• Responsible for developing and executing sales goals and objectives for the Center, including development of policies and procedures.

• Establish and maintain client contacts, marketing plans, rates, develop contracts, manage inventory, process invoices/ payments and provide tours.

• Implement Internet and social media marketing to include Facebook, LinkedIn and Twitter accounts; mining through keyword searches. Manage the Internet site.

• Under my direction, sales at the Retreat and Conference Center increased 166%.

• Establish and implement the annual budget; provide regular financial analysis reports.

• Hire, train, motivate, schedule and evaluate staff.

• Make purchases for Housekeeping, Maintenance and the Retreat & Conference Center.

• Indirectly oversee Foodservice, Housekeeping, and Maintenance relative to the guests and groups staying in the Retreat & Conference facilities. Directly manage retail book and gift store.

• Serve on Executive Committee, Safety Committee, Environmental Rounds Committee.

1998 - 1999 White Lodging Services, Merrillville, IN

Senior Manager, The Residence Inn and Courtyard by Marriott, Pontiac, MI

• Responsible for soliciting & developing Corporate and Social accounts for both hotels.

• Directed the purchasing, sales and marketing efforts.

• Increased market awareness with telemarketing, outside calls, press releases, and worked with Chamber of Commerce and community organizations.

• Conducted training presentations for management & staff.

• Responsible for office operations, hiring, customer service and communication with other hotel departments.

1985 - 1987 Hyatt Regency Flint, Flint, MI

Director of Sales & Marketing

• Developed and executed the annual marketing plan.

• Created and coordinated marketing and advertising programs. Developed policies and procedures.

• Responsible for the management of four sales representatives and administrative support staff.

• Duties included interviewing, hiring, training, motivating, and establishing goals and objectives for employees.

• Served as member of the executive committee.

1982 - 1985 O’Hare Marriott Hotel, Chicago, IL

Manager of Special Markets / Sales Manager

• Solicited and produced business for all hotel profit centers.

• Generated new accounts through written correspondence, telemarketing, newsletters and personal sales calls.

Education

Michigan State University

Bachelor of Arts

Restaurant and Institutional Management, College of Business

Training, Skills, Affiliations

Continuous Quality Improvement (C.Q.I); Franklin Covey Time Management; Communication Skills Workshops; Conflict Resolution; Fire Safety; Prevention of Harassment and Discrimination

Microsoft Office

President, Retreats International – Michigan; Volunteer, Clarkston Athletic Boosters; Member, Clarkston Area Chamber of Commerce

References Amber Clement – Supervisor, Human Resources

WOW! Internet Cable Phone. 248-***-**** – Office

Lauren Rollison –Pittenger, Human Resources Generalist

Insulfab Plastics, 810-***-****

Additional Professional and Personal References available upon request.

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