Customer Service Manager

Malwina Maciej

**** ****** **** ***** ***.***, Schaumburg, Illinois, 60195

773-***-****, ***.******@*****.***

Professional Summary

Seeking a challenging career in the customer service/administration field, to perfect my expertise.

Experience

Cricket Communications

Customer Service Assistant/Front Desk

Assisted local dealers in any troubleshooting/questions via phone and email.

Answered all calls and directed them to the appropriate person/department.

Distributed mail and packages daily.

Tracked phone calls from customers and handled high-end escalations. November 2010-present Cricket Communications

Customer Service Assistant/Front Desk

Assisted local dealers in any troubleshooting/questions via phone and email.

Answered all calls and directed them to the appropriate person/department.

Distributed mail and packages daily.

Tracked phone calls from customers and handled high-end escalations.

Retail Sales Representative January 2009-October 2010

Supervised coworkers in the absence of the Manager.

Structured Word and Excel files for Inventory and store use.

Marketed the company and its products in the local community.

Delivered excellent customer service to all customers.

Operated desktop and laptop computers in order to assist customers with payments, account information, and troubleshooting.

Addressed all customers’ questions and concerns promptly via telephone and email, as well as

face to face.

World Wide Flight Services June 2006-July 2008 World Wide Flight Services

Passenger Service Agent

Trained new employees in all aspects of the position.

Entered passenger information into airline database.

Insured the timely and safe departure of passengers.

Enforced the laws and regulations of the airport.

Potbelly Sandwich Works August 2005-June 2006 Potbelly Sandwich Works

Cashier/Food Prep/Team Leader

Supervised, ministered, and motivated team performance.

Audited the store’s performance as well as appearance.

Assisted the manager in completing closing paperwork.

Maintained a safe and friendly atmosphere towards coworkers and customers.

Education

Harper College (transferred from Wilbur Wright College) August 2010-present Harper College (transferred from Wilbur Wright College)

Pursuing Associates in Arts Degree

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