Customer Service Engineer

Jeffrey P. Monico

Address: **E Ridgedale Ave., Morristown, NJ 07960

Email: ****.******@*****.***

Phone: 973-***-****

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SUMMARY: Experienced professional seeking to secure a position where my background in manufacturing and engineering can be utilized to promote the advancement of innovative technology through organization, efficiency, leadership, and passion.

PROFESSIONAL EXPERIENCE:

Agfa Corporation, Branchburg, NJ

(March 2012-Present)

Process Engineer

• Produce technical documentation (SOP) of new processes and procedures.

• Responsible for technical training and competency management of all operators (36).

• Perform root cause analyses for technical incidents and lead technical team to effectively install corrective measures.

• Responsible for tracking and reporting quality and production metrics.

• Lead technical and safety reviews for line changes/improvements.

L’Oreal USA, Somerset, NJ

Processing Manager

(May 2011-March 2012)

• Manage staff of twenty-six full-time employees in processing/compounding and raw material weighing department of cGMP consumer goods production facility while maintaining FDA regulatory compliance.

• Execute capital investment and productivity improvement projects while adhering to specified budget and schedule.

• Support reorganization of classical lipstick batching process to reduce cycle time by 40%.

• Lead and participate in plant-wide quality improvement initiatives, including guiding a team through TPM methodology to eliminate lipstick shear strength defect.

• Oversee maintenance operations and personnel of fourteen processing vessels and four weighing stations while establishing a sustainable preventative maintenance program to reduce future breakdown.

• Demonstrated strategic thinking in developing root cause analyses for safety and quality incidents and effectively installed corrective measures.

• Develop efficiency gaining projects and methods to achieve goal of 5% annual productivity increase.

Operations Planner (August 2009-May 2011)

• Direct overall planning, scheduling, and coordination of all packaging and processing/compounding operations to assure achievement of monthly production requirements and customer service needs.

• Manage planning operations portion of factory-wide transition to SAP system.

• Maintain appropriate levels of packaging components and bulk product stock inventory.

• Created processor/operator managed scheduling methodology and performance tracking metrics to increase empowerment of employees and establish planning best practice.

• Used prudent risk taking to contribute to changeover reduction efforts.

L’Oreal USA, Florence, KY (February 2008-August 2009)

Manufacturing Associate: Packaging Project Engineer

• Actively support continuous improvement in safety, environment, quality, productivity, service and efficiency.

• Reconfigured packaging line and product delivery system with lean manufacturing tools resulting in 8% OEE increase.

• Managed capital investment projects totaling $500K+ in 2009, including installation and startup of new packaging line.

• Authored safety, quality, and technical operating procedures to standardize work on the manufacturing floor in line with six sigma fundamentals.

• Used six sigma tools to improve material usage by installing equipment to eliminate non-reusable component packaging and minimize ergonomic risk to line operators.

Pratt & Whitney (United Technologies Corporation), East Hartford, CT (Summer 2007)

Intern

• Worked exclusively on Computational Fluid Dynamics research to propose future innovative design guidelines for turbine blade cooling systems on aircraft engines within team environment.

• Maintained customer oriented focus by requisitioning information from supporting groups and communicating results.

EDUCATION:

University of Michigan, Ann Arbor, Michigan

• Master of Science in Engineering, Mechanical Engineering, Graduated December 2007

Lafayette College, Easton, Pennsylvania

• Bachelor of Science, Mechanical Engineering (Minor in Mathematics), Graduated May 2006

COMPUTER SKILLS: Microsoft Office, Autodesk Inventor (3D Modeling), AutoCAD, MathCAD, MATLAB, FLUENT, ANSYS, SAP

LEADERSHIP EXPERIENCE:

L’Oreal USA (February 2008-May 2011)

Management Development Program: Manufacturing

• Rotational management development program within L’Oreal USA focused in gaining experience in the following business disciplines: Quality, Logistics, Operations Management, Project Engineering, and Package Development.

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