Customer Service Administrative Assistant

Tina Dangerfield

PO Box ***, Mableton, GA *************@*****.*** 678-***-****

SKILLS

Excellent Organizational Skills Experience in Handling Confidential Paperwork

Strong Customer Relations Skills Work Well Without Supervision

Computer Proficiency Good Customer Relations Background

Outstanding Social Skills Good Filing and Organizational Skills

Word Processing and Typing 10-Key Calculator

Outstanding Social Skills Data Entry

Administrative Management Effective Time Management

OBJECTIVE

Seeking an opportunity to utilize my skills and abilities in the Administrative/Clerical Industry that offers Security and Professional Growth while being Resourceful, Innovative, and Flexible.

PROFESSIONAL EXPERIENCE

Feb. 2006 to

June 2011 Internal Revenue Services-Atlanta, GA - Clerk

• Sort and extract tax return forms and correspondence

• Discard all unneeded envelopes and correspondence

• Date stamp and staple forms and envelopes

• Over stamp checks and money orders

• File all forms and correspondence in correct boxes

• Discard and sort all candling bags

• Handled confidential and sensitive information

• Organize, date, and stuff documents into envelopes

• Seal envelopes to be mailed to tax payers

July 2004 to

January 2006 Xavier University - New Orleans, LA – Administrative Assistant I

• Received telephone calls, provided routine and non-routine information, answered questions and directed calls and visitors to appropriate person

• Assisted with payroll (Kronos)

• Maintained accurate supply budget, typed and mailed vendors supply payment to fiscal services for payment

• Assigned work orders to physical plant and Jani–King Staff

• Prepared and typed routine correspondence, reports and forms

• Received and routed mail to the appropriate person or office for action

• Organized and maintained files and other related materials

• Maintained supervisor’s calendar/Scheduled appointments

November 2002 to

April 2003 Professional Temporary – New Orleans, LA – Receptionist /Clerical

• Customer service, greeted visitors and directed to appropriate person

• Answered multi-line phone and directed to appropriate person or office

• Filing, Typing, Data Entry and Xeroxing

• Organized binders / Maintained log books

• Sorted and distributed mail / Prepared internal and external mail

• Signed for packages from UPS and Fed Ex

• Assisted with payroll (Timesheets)

• Picked up and delivered correspondence to appropriate office

• Created proclamations, merits, and appreciate certificates

February 2000 to

July 2001 TRC Staffing Services- Marietta, GA-Administrative Assistant/Switchboard

• Answered multi-line phone system and directed to appropriate person

• Filing, Faxing, Typing, Data Entry and Xeroxing

• Sorted and distributed mail to appropriate office

• Greeted visitors and directed to appropriate person or office

• Organized and maintained files

• Received and posted all incoming correspondence

August 1998 to

July 2000 UC Davis Health System, Sacramento, CA- Administrative Assistant I /Senior Clerk/Patient Care Coordinator

• Customer Service front counter – received visitors

• Data entry / typing / filing / faxing

• Answer multi-line phone system and directed to appropriate person

• Entered citations into database

• Provided general administrative support to include file management

• Assisted with payroll of permits

• Opened office and handled revenue in accordance

• Prepared check request & deposit slips

• Maintained records of Regional Transit bus passes, stamps , etc

• Scheduled patient appointments /Discharged patients from clinic

• Logged in new referral patients / mailed out appointment notices

• Sorted and distributed mail to appropriate person or office

• Organized and maintained medical and x-rays charts

• Dispatcher for campus police

August 1991 to August 1998 University of New Orleans –New Orleans, LA – Office Coordinator

• Supervised two grounds facility guards and one secretary

• Opened office and handled revenue in accordance with department policies

and procedures

• Balanced transactions and cash drawer

• Prepared employee scheduling

• Received and responded to complaints and concerns from students, and

provided resolution within area of responsibility

• Handled confidential and sensitive information

• Issued parking decals

• Data entry / typing / filing / faxing

• Served as backup dispatcher

EDUCATION AND TRAINING

1986 John F Kennedy Sr. High-New Orleans, LA Required Subjects –Diploma Diploma

Top 10% of Class

1987 Sidney N. Collier-Vo-Tech-New Orleans, LA Cosmetology Cosmetology License

1988

Delgado Community College –New Orleans, LA EKG I & II/Surgical Tech EKG I & II Certification

2011 Smart Start Education-Austell, GA

Substitute Teacher Professional Development/ CPR and First Aid Certificate

CERTIFICATIONS

Smart Start Education Early Learning Substitute Teacher Program Certifications CPR/First Aid Certificate Card

COMMUNITY INVOLVEMENT

Volunteer Cobb County Department of Family and Children Services-Marietta, GA 2007

AFFILIATIONS

Smart Start Education Early Learning Substitute Teacher Program, Current Member

REFERENCES

FURNISHED UPON REQUEST

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