Customer Service Sales

John Michael Copeland JR

*** ****** *** ** **** C: 336-***-****

Greensboro, NC 27406 **********@*****.***

Professional Experience

NCO Customer Manangement, Inc, Greensboro, NC 05/2010-Present

Technical Service Representative

• Answered incoming calls from Clients and Customers concerning technical support issues and inquiries in professional, polite, and courteous manner.

• Assisted Clients and Customers through troubleshooting technical issues and concerns including technology support and provide suggested solutions and resolutions to questions and problems.

• Provided prompt resolution to customer inquiries by providing appropriate and accurate information.

• Maintained knowledge of functional area and company policies and procedures.

• Provided feedback to management concerning possible problems or areas of improvement.

Hampton Inn, Greensboro, NC 07/2008-05/2010

Night Auditor

• Audited the daily guest ledger of the hotel to verify and balance entries.

• Acted as a front desk agent on the night shift, answering phones, registering guests, accepting payments, and providing other customer service.

• Responsible for preparing the hotel’s books for the day’s financial transactions. These accounting duties are basic and often tantamount to data entry

Walmart, Greensboro, NC 05/2007-07/2008

In-stock/Cashier

• Completed all aspects of Produce Department Store Within A Store (SWAS) planning processes, including attending SWAS meetings to review SWAS Reports for food products ordered and sales information.

• Identified merchandise needed 30-60-90 days in the future, examining trends and seasonal influences, and planning the ordering of needed side-counter and feature merchandise.

• Maintained accurate and competitive pricing and signage on products by completing price changes visiting competitors and checking competitor prices using the competition scanner, and electronically verifying pricing by scanning UPC codes to ensure the accuracy of signing.

• Ensured effective communications and responds to Customer questions; Locates merchandise; and provides requested assistance concerning availability, selection criteria, preparation, and use of Delie/Meat items, including offering to select product for Customer.

Education

B.A., in Electronics, Computer & Technology, A & T University, Greensboro, NC 08/2004-Present

Contact this candidate