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Quality Assurance Manager

Blaine, MN, 55434
August 10, 2012

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Suzanne M. Durand

***** ******** **. *.*, Blaine, MN 55434


Skills: Outlook, Word, Excel and PowerPoint. QAD (MRP system). Grand Avenue (Documentation System), Crystal Reports, QuickBooks, TMW (Proprietary Transportation Software)

Work History:

SAV Transportation Group 1/12 – 5/12

Accounting Assistant

- Multi company cash application and reconciliation

- Driver settlements for over the road drivers

- Truck load billing

- Updating customer portals for billing and accessorial charges

- Electronic Bank Deposits

- Customer collections

Essential Healthcare 10/10 - Present

Administrative & Customer Support – part time

- Answering phones/responding to customer questions & concerns

- Entering client orders into order system.

- A/R utilizing Quickbooks.

- Tax preparation reconciliation

- Maintain hard copy and electronic filing system.

- Setup and coordinate meetings and conferences.

- Support staff in assigned project based work.

Synovis Surgical Innovations, A Division of Synovis Life Technologies Inc. 2/01-4/10

Operations Manufacturing Engineering Aide III 6/07-5/10

Title change, all duties include the same as Manufacturing Systems Coordinator plus:

- Create/ maintain IQ, OQ, PQ, Qualification Plan/Report for Color printers used in labeling

- Created improvement for time and money saving option for clean rooms to be self sufficient

- Received two above and beyond yearly awards for Putting in extra effort when needed by staying later to have critical paperwork ready for production next morning. Coming in on scheduled days off when important documents were needed.

- Received award for zero unplanned absent days 3years in a row.

- Relief/Backup for front desk Receptionist

Operations Manufacturing Systems Coordinator 6/04-6/07

- Start/complete/maintain ECO’s (Engineering and Executive change order revisions)

- Create/maintain product Bill of Material and Routers in QAD (MRP system)

- Create/maintain Standard Operating Procedures (SOP’s)

- Create/maintain all inner pouch, jar and outer carton product labeling, using Crystal Reports

- Coordinated with outside vendors creating pre-printed labels to print in-house with regulatory information

- Create/maintain all Master Labeling Books for Inspection & QAD databases for labeling

- Maintain traceability for current and obsolete labeling for in-house, FDA & ISO regulations

- Responsible for the Maintenance and ordering of Label Printing supplies

- Training of new Engineering Aides on MRP System

- Member of QA Internal Auditor team

Quality Assurance Documentation Coordinator 5/01-6/04

- Create/maintain Standard Operating Procedures (SOP’s) Testing & Inspection procedures and Equipment Specification Documents in database

- Create/maintain Master procedure Books for production departments

- Start/complete ECO’s (Engineering and Executive Change order revisions)

- Filed/maintained device history records- on/off site for Record retention and traceability

- Trained all new Documentation Personnel

- Member of QA Internal Auditor team

Education: Minnesota School of Business, Completed 86 credits toward an Associate Degree in Applied Science Business Administration.

Suzanne M. Durand


SAV Transportation:

Ken Kleckner, Accounting Supervisor – 763-***-****

Essential Healthcare:

Frankiele Aitken, Executive Assistant – 763-***-**** or 763-***-****

Synovis Surgical Innovations:

Scott Bliss, Director of Operations - 651-***-****

Brian Larson, Manufacturing Engineering Manager - 651-***-****

Bob Dummer, Process Engineering Manager - 651-***-****

Brian Gracek, Quality Assurance Engineer – 651-***-****


Lois Chehoski, 612-***-****

Vickie Bartkus, 612-***-****

Hayat Geele, 651-***-****

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