Customer Service Sales

Korina L. Toledo *** Laurel Avenue, Staten Island, NY 10304

Email: **************@****.*** Mobile: 347-***-****

OBJECTIVE: To obtain an administration assistant position that will enable me to use my strong customer service and organizational skills.

EXPERIENCE:

Sales Associate &

Visual merchandise Associate/Cashier Forever 21, New York, NY 5/2010-present

• Greet customers and informs customers about services available and assesses customer needs;

• Receive and disburse money for payment of goods purchased and assists customers in locating items;

• Answer routine billing questions/issues from customers

• Receive and process all payments according to standard procedures.

• Assist in the opening and closing of a retail location;

• Completes, processes, and maintains applicable paperwork and records

Front Desk Assistant JW Tumbles, Staten Island, NY 9/2009-5/2010

• Answered incoming calls, greeted customers, and other visitors;

• Responsible for scheduling birthday parties;

• Performed routine administrative functions including word processing correspondence, memos, bank statements incoming and outgoing mail.

• Maintain and update filing, inventory, mailing, and database systems;

Front Desk Assistant (temp) NY Animal Care & Control, NY 6-200*-*-****

• Responsible for providing high quality customer service;

• Assisted internal staff in all shelter programs and special events;

• Update all customer records and assisted various other departments with additional tasks as needed;

• Duties include answering a heavy volume of incoming telephone calls on multiple lines, scheduling appointments and data entry.

Sales Associate/Cashier Kmart, Staten Island, NY 8/2007-6/2009

• Ensured that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service;

• Maintained an awareness of all promotions and advertisements;

• Assisted in floor moves, merchandising, display maintenance;

• Assisted in completing price changes within the department and participated in year-end inventory and cycle counts.

• Assisted in ringing up sales at registers and/or bagging merchandise.

EDUCATION:

• New Dorp High School (General Diploma) June 2009

COMPUTER SKILLS

• MS Word, MS Excel, MS Power Point,

• Mac OS X Leopard, Windows Explorer XP, Windows Vista

• Internet, Email

Bilingual: Fluent in Spanish

References available upon request

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