Customer Service Quality Assurance

***** ******* **** • Anaheim, CA • *****

Phone 714-***-****• E-mail ************@*****.***

OVERVIEW

I am a self-motivated and dependable college student seeking a position where I can maximize my sales skills, quality assurance, training experience, and customer service skills. Also seeking to secure a position that will enable me to improve my communication skills that will help lead to a lasting position in any occupation.

KEY STRENGTHS

Experience in sales, merchandising, customer service, handling money, inventory, and POS system

Knowledgeable in office equipment such as computers, scanners, copiers, fax machines, phones, and label makers

Above average skills in MS Office suite including Word, Excel, Powerpoint, Outlook, Open Office, and FIrefox

Above average skills in spelling and grammar

Experience in working with children

Comfortable working 8+ hour days

Qualifications

Strong analytical and problem-solving skills

Organized and efficient

Able to work without constant supervision; able to follow directions, both oral and written

Pays attention to detail

Reliable/flexible – excellent attendance record in previous positions, always attended call-in shifts, always worked overtime

Education

[ 2005 – 2009 ] Magnolia High School

Graduated with high School Diploma

[ 2009 – 2010 ] Orange Coast College

Psychology major

[ 2010 – Present ] Cypress College

Psychology Major, planning to transfer to CSLB

EmplOYMENT

[ 2010 – 2011 ] Spirit Halloween – Sales Associate/Cashier

Sold products and held cashier position

Assisted in setting up/decorating store

Contact with large amounts of customers face to face and over the phone

Worked in a consistent fast-paced environment

Training in customer service, merchandising, and inventory

[ 2012 ] Lifetouch National School Studios - Photographer

Held photographer position

Commuted to different schools weekly around Orange County

Learned how to set up two camera rigs in one week

Worked long hours starting at 6:30 am daily

Trained to work with children and parents

Worked in a fast-paced environment with only one hour to set up in the morning

References

Spirit Halloween

1.Xavier Trejo, Manager (714) 858 – 5023

2.Irene Orr, Supervisor (714) 928 - 2855

Lifetouch National School Studios

1.Camille Spath, Manager (206) 245 – 0604

2.Kimberly Wilson, Co Worker (714) 380 – 9667

3.Darla St. Laurent, Co Worker (949) 630 - 7870

Contact this candidate