Customer Service Sales
Resume:
Lamon Wright
Dallas, Tx 75287
***********@*****.***
Summary of Qualifications
Highly capable, resourceful individual with excellent problem solving abilities, and six years management experience focusing on customer service.
Work Experience
11/10- current Cintas First Aid & Safety Irving, TX
Accounts Receivable
Provided excellent listening and problem solving skills while communicating with clientele.
Responsible for assuring accounts are managed correctly to accomplish monthly financial goals.
04/10- 09-10 NRS Carrollton
Third Party Collector
Collecting on charged debts. Handling inbound and outbound calls. Helping customers with settlements and past due balances. Maintain and achieve monthly goals. Collecting debts on behalf of Capitol One, Txu, Verizon, and AT&T.
01/09 - 3/10 GameStop Dallas, TX
Store Manager
Improved sales revenue from $75k to $1million by heavy marketing, developing strong customer and vendor relations. Responsible for the increase in subscription sales from 3.5% to 8.5% and reserves sales from 4% to 12% in 6 months. Improved customer experience from 88% to 97% customer satisfaction. Trained all new in store sales personnel and several store managers on sales and closing techniques. Modified, restructured inventory by .31% to .15% thereby decreasing store shrinkage. Managed 15 employees.
08/07 - 12/09 CMI Carrollton, TX
Third Party Collector
Taco Cabana Dallas, TX
Shift Manager
Managed twenty plus employees in a fast paced environment. Duties included customer service, conflict resolutions, hiring, terminations, training, development, inventory, COS, COL, schedules, and cash handling procedures.
12/05- 08/07
Education
Richland Community College, Dallas, Texas
Associates Degree in Business Communication - May 2008
Collect on charged debt. Proven track record of collecting on delinquent accounts. Handled inbound and outbound calls. Negotiated and arranged acceptable payment plans, which included settlement offers. Adhered to all applicable collection laws (FDCPA, HIPPA, FCRA). Exceeded sales quotas.
Lamon Wright
Cintas First Aid & Safety
2201 W. Royal Lane #175
Irving, TX 75063
Ph: 469-***-****
Fax: 877-***-****
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