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Customer Service rep

Montréal, Canada
May 28, 2010

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Dennis Rinaldi

**** ********

Lasalle PQ h*n *w*

514-***-**** 514-***-****



Position as a Customer Service Representative


Extensive experience is customer service and sales

Experience in retailing,inventory management,shipping and

Recieving,internal and external sales

Excellent written and verbal communication skills, with an eye for detail

Extremely productive in a high volume, high stress, environment

Flexible, reiable and friendly

D.E.C. in retail management

fluent in english and french

Employment History

1988-2009 Black and Decker

Customer Service Represantative

Professionally resolved customer complaints at the counter

Managed heavy volume of phone inquiries with diplomacy

Processed orders and provided product application info

Reordered parts and products

Handled shipping and recieving

Balanced cash and prepared bank deposits

Supervised branch personnel while manager absent

Promoted sales, products and services and provided technical support

1987-1988 Titan

Departement Manager

Oversaw pricing, ordering and sales

Trained workers in job duties and company policy

Managed inventory and buying

Established work schedules

1977-1987 The Bay

Departement manager 1986-87

Established work schedules and policies

Met or exceded sales objectives

Handled markdowns to liquídate stock

Salesman 1982-86

Maintained sales objectives

Upkeep of section

Stockboy 1977-82


D.E.C Retail Management 1984

High School sec v 1977

Other Activities

Hockey coach 1993 -2007


Golf,baseball,hockey, and member of a gym

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