Manager Customer Service

KUMARESAN ARASAIAH

+919********* ************@*****.***

Career Objective: Obtain a challenging leadership position, utilizing my management and administrative skills to benefit mutual growth and success

Key Skills:

• Proven track record in customer service management

• Good problem solving negotiation and decision making ability

• Excellent communication and interpersonal skills

• Strong background in office administration and management

Education & Qualifications:

2001 B.Sc., (Physics)

Bharathidasan University, India

1997 State Board

H.S.C, India

1995 State Board

S.S.L.C, India

Continuing Education:

Present MBA

ICFAI, Hyderabad, India

Professional Experience / Career Profile:

June 21, 2010-Present Assistant Manager Customer

E-Nxt Financial Ltd., India Relations

• Monitors 1-4 Bucket collection activities all over Kumbakonam & Tirunelveli and managing recoveries of 1-4 portfolios

• Devise strategies to achieve monthly targets

• Assists in managing different portfolio’s to include: PC and CV

• Monitors performance and consistent achievements of targets assigned to the agency

• Responsible for reducing cost involved in collections

• Handles and prepares chronic customer’s schedules daily and receipt management

• Attends to walk- in customers, by resolving their queries

• Ensures proper maintenance of records and accounts for both in house and agency

• Provides assistance in controlling delinquency ratio in the Cluster.

• Reports daily to State Head and Area Manager

• Ensures all the records and accounts are properly maintained in-house as well as through the agency.

January 09, 2009-March 31, 2010 Senior officer (Collections)

Bajaj Auto Finance Ltd., India

August 08, 2007-January 05, 2009 Territorial collection executive

TVS Finance & Services Ltd., India

January 2006-July 2007 Officer-Credit Control

Bajaj Auto Finance Ltd., India

January 2004-December 2005 Asst.Manager

Shriram City Union Finance Tamil Nadu (P) Ltd., India

Previous Job responsibilities:

• Initiated promotional activities to increase collections and sales

• Responsible for providing innovative techniques to increase collections and sales

• Planned and implemented targets

• Increased sales through consumer fairs and other promotional activities

• Reduced cost of collections and increased the penalty collections

• Solved all customer queries, recon issues and provided support to OPS team in solving all collections related issues

• Devised strategies to achieve qualitative and quantitative targets (qualitative: first time resolution to customer issues, quantitative: sales targets)

• Provided substantial support in reducing delinquency of portfolio, increased normalizations and rollback accounts

• Maintained good team spirit and developed interpersonal skills

• Responsible for the overall function of marketing and recovery of vehicle financial services and branch administration in Pudukkottai, Trichy and Chennai district

• Led the team with 15 marketing and collection executives

• Ensured intense level of customer satisfaction and maintained high level of first time resolutions

Additional Skills

Basic knowledge and training in computer application

Personal Information:

Nationality: Indian

Date of birth: March 23, 1980

Sex/Gender: Male

Currently residing in: India

Location to relocate to: Canada

References:

Harikrishnapillai State Head

TATA Motor Finance Ltd., India 081********

Daniel Philemon. SK Area Manager

TATA Motor Finance Ltd., India 080********

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