Customer Service

Melinda Latson-Smoot

**** ***** ***

Jonesboro, Ga. 30238

Home: 404-***-****

Cell: 678-***-****

Email: ********@*****.***

Experience

Hosea Williams Bail Bonding Company

Decatur, Ga. 30032

A/R Collection Supervisor

03/2009-Present

• To collect outstanding receivables while resolving billing issues.

• Keep up with general ledger reconciliation, discrepancy and dispute resolution.

• Provide account holders with up-to-date information on their account.

• Prepare monthly statement and correspondence, file, fax, and copy documents.

• Prepare car title and deeds (used as collateral) to secure lien, then release lien when debts satisfy.

• Accurate and detail documentation of account in company data base.

• The use of skip trace tool to locate defendant and co-signer.

• Certified Bonding Agent.

Pars Car Sales

College Park, Ga.

Business Office Assistant I

08/2008-02/2009

• Prepare reports and correspondence file and fax documents, maintenance of company database and routinely order supplies.

• Check all credit applications and verify employment status and references for accuracy.

• Create contract packets, new hire packets, and files for sales staff.

• Print credits reports and prepare documents for finance manager review.

• Assembling deals packets, printing contracts and getting them signed by customer, assist customer with securing auto insurance binders before delivery of vehicles.

• Keep track of current emission on all vehicles on the lot.

• Make collection calls on customers whom are delinquent on pick up payment.

• Support sales and finance department exclusively, and answer phones when the BDC is back up.

Cingular Wireless/The New ATT

Atlanta, Ga.

Fraud Analyst

01/2006-08/2007

• Analyzed information supplied by detection tools to identify fraudulent activity.

• Utilized professional customer service and people shills via telephone to communicate clearly to customers on fraud related issues.

• Make decisions to implement the best resolution to stop fraud and to control revenue losses, document all actions taken for consistency within standard processes.

• The use of skip trace tool to prove or disprove fraud.

• Work, monitor, and investigate sales orders placed online for subscription and insurance fraud within The New AT&T.

• Reach out to customers about orders placed online and verify all information processes.

• Track down packages that have proven to be fraudulent orders and have them returned to warehouse.

• Use discretion in handling confidential information.

Cingular Wireless

Atlanta, Ga.

Sr. Retail Sales Consultant/Key Holder

12/2000-12/2005

• Resolve billing and account service issues, advice customers on wireless plans, assist customers with purchases of phones and accessories.

• Enter and retrieve information from company databases.

• Meet and exceed quotas in regards to new activations, upgrades and accessories sales; Ranked within the top 10% of sales consultants.

• Prepare reports and correspondence, file documents, place orders for supplies as needed.

• Receive in inventory, ship orders and do monthly inventory counts, assist with floor merchandising, and prepare daily deposit for store, prepare monthly schedule for sales consultant, open and close store when needed.

• When needed manager on duty.

MCI WorldCom

Alpharetta, Ga.

Customer Service Rep.

7/1999-12/2000

• Sell MCI product and services to potential and current customers.

• Handle calls from customers in an inbound sales department, resolve billing and account service issues.

• Enter and retrieve information from company databases.

• Meet and exceed quotas; Ranked within the top 25% of Reps.

Education

Jamaica High School

Jamaica, NY

6/1981

Qualifications

• Ability to communicate effectively and courteously.

• Strong ability to negotiate, influence and persuade others.

• Strong computer skills (MS Office, Word, Excel, Outlook, Accurint).

• Strong organizational skills, oral and written communication skill.

• Strong background in customer service and general office support.

• Able to quickly grasp and utilize new ideas and concepts.

• Ability to retain confidential information.

References Available Upon Request

Contact this candidate