IT Manager, Project Manager

QUALIFICATIONS PROFILE

Technology-sophisticated, seasoned, and assertive IT professional powered with more than 10 years of experience in Network Computing, Retail Store Construction, and Project Management. Exemplify remarkable abilities in directing successful IT departments and working with end-users to determine requirements and to provide innovative solutions on budget in a timely manner. Recognized as a natural self-starter and effective leader with comprehensive skills in reducing costs, improving efficiency, and increasing productivity. Keen expertise in planning and supervising technology implementations and upgrades. Proven ability to multi-task in a highly competitive, stressful, and fast-paced environment. Willing to travel. Bilingual in English and Spanish.

AREAS OF EXPERTISE

- Technical Support and Troubleshooting - Project Management and Operations

- Network Installation and Administration - System Security and Integration

- Leadership and Team Building - Outstanding Customer / Vendor Relations

- End-User Training - Time and Budget Management

- Problem Resolution and Decision Making - Organized with Strong Analytical Abilities

EMPLOYMENT HISTORY

-------------------------------

STARWOOD VACATION OWNERSHIP - ORLANDO, FL 2007–PRESENT

Resort Properties Global Developer of 950 Branded in 95 Countries

Project Manager, Telecommunications Systems

Direct the design and installation of telecommunications, high speed Internet, and Cable TV systems aligned with Starwood Vacation Ownership Resorts’ construction plans and specifications. Build and cultivate long-term quality relationships to Starwood U.S. and Latin America divisions in English and Spanish to successfully complete the project. Ensure compliance with Starwood standards and procedures in designing and building resorts and sales centers in Aruba, Atlantic City, Orlando, and Cancun. Foster positive working attitude with key personnel to finalize sales centers and resorts.

Notable Contributions:

- Completed a 592-room resort in Cancun, Mexico on budget and under time constraints

- Obtained the best data on systems and information regarding current and new technology by regularly communicating with specific brand vendors

- Instrumental in changing the high speed Internet standard from a BelAir solution to Cisco to increase company ROI and to achieve solid business results

- Negotiated the contract for high speed internet access in Cancun Mexico in order to get the right solution in place and worked with IT and Vendor to design the right solution for the resort

- Developed a Latin and English contract with the cable TV provider in Mexico that allowed Starwood to have consistency in the contracts for pricing and development of the resort

HERMES OF PARIS, INC. - NEW YORK, NY 2000–2007

A high end retail company that designs, develops, and markets high-quality products in 14 departments, including saddlery, leather goods.

Information Technology Manager of the Americas 2003–2007

Established positive vendor relationships for Phone, Data, and Infrastructure for the U.S., Canada, and South America. Served as lead technical person responsible in developing the strategy and technical infrastructure to move to a new POS system in the U.S. Provided phone, security, data, and technical requirements for new store spaces or store moves. Managed the hardware, software, and telecommunication maintenance and support of all Hermes of Paris sites. Provided senior level support for network, server, and Cisco routing problems. Handled daily management of backups, network, and user maintenance, including Lotus Notes and Firewall Administration. Evaluated the needs of the company concerning budgets, provider selection. Budgeted 3 year plans for all hardware and software for the company.

Notable Contributions:

- Conceptualized strategic goals for networking and systems for all 16 stores, corporate office and warehouse locations in U.S., 4 locations in Canada, and 3 locations in South America

- Implemented a new network for U.S., South American and Canadian subsidiaries by setting up a MPLS network for U.S. and Canada. VPN tunnels for South America and U.S. through Cisco PIX

- Formulated the RFP and project plan for the scope of work to migrate to an MPLS network

- Deployed a Citrix solution for remote connectivity and successfully installed Citrix NFuse with an RSA server with token keys for remote users in the U.S.

- Successfully completed San Francisco, Dallas, Hawaii, Texas, Virginia, Chicago, and Miami stores

- Directed the deployment of BlackBerry Enterprise Server and services for the company

Technical Services Manager 2002–2003

Updated all non-corporate U.S. work sites and back office systems including Lotus Notes setup, Server installation, Computer Associates ARCserve Backups at sites, Cisco router, and switch configuration. Led all technical projects and provided hardware, software, and telecommunication support throughout the U.S. Trained users in new software implementation.

Notable Contributions:

- Played a vital role in upgrading new firewalls Cisco and CheckPoint with failover, as well as from Lotus Notes from version 4 to version 5 and an antivirus software for the whole company

- Increased speed and reliability in transferring critical business data through entire WAN (Wide Area Network) infrastructure implementation project for the U.S. offices in 2XXX

- Built and managed a team of technicians in the relocation of network and WAN infrastructure in 2002 corporate office move

- Corrected the wrongful telecommunication vendor billing practices which resulted to substantial amount of money savings for the company

Technical Services Coordinator 2000–2001

Planned, coordinated, and implemented network security measures. Monitored network to ensure network availability to all system users and performed necessary maintenance to support network availability. Troubleshoot, repaired, and upgraded PCs and installed new peripherals. Managed the hardware and software inventories on all company PCs and software.

Notable Contributions:

- Intensified the development of a backup system on a rotation cycle to rotate tapes offsite

- Assumed responsibilities in troubleshooting all server issues to include parallel install of operating systems on servers, expanding hard drive space, and recovering from backup tapes

- Recommended new license as well as determined and maintained software license compliance

- Oversaw T1s and phone lines for entire company including the new telephone system with Definity Phone and Merlin Magix

BAE SYSTEMS - WAYNE, NJ 1999–2000

A global company engaged in the development, delivery, and support of advanced defense and aerospace systems in the air, on land, and at sea.

Technical Support Specialist Cooperative

Provided assistance to network administrator and system engineers in networking tasks. Installed new PCs on network, tested network connections, and served as user manager for domains.

Notable Contributions:

- Primary held responsible for repairing and troubleshooting 1400 computers in an NT 4.0 environment

MILITARY EXPERIENCE

- TEAM LEADER - United States Army: 1992–1995 (6-month tour in Somalia and Haiti)

EDUCATION

---------------------

NETWORK ENGINEERING AND MANAGEMENT

- Computer Learning Center, Inc., Paramus, NJ: 2000

MAJOR IN BUSINESS MANAGEMENT

- Bergen Community College, Paramus, NJ: 1998

TRAINING AND CERTIFICATIONS

---------------------------------

LEARNING TREE INTERNATIONAL COURSES

Lotus Notes Administration

Deploying and Managing Firewalls

CCNA Boot Camp

CISCO CERTIFIED NETWORK ASSOCIATE CERTIFICATION: ON PROCESS

ADDITIONAL ACCOMPLISHMENT

-----------------------------------

Recently completed a build out of a new store for Gucci in Guadalajara, Mexico

PROFESSIONAL AFFILIATION

--------------------------------

Member, BICSI

TECHNICAL PROFICIENCIES

--------------------------------

Computer Associates Backup, Inoculate IT, ARCserveIT, CheckPoint NG, Cisco PIX with failover, Windows NT, Windows 2000, Windows XP, Windows Server 2003, Trend Micro, Cisco Routers and Switches, Compaq\ HP servers, IBM Netfinity Servers, Citrix NFUSE, Lotus Domino Server 4.11, 5.06a, 6.5, Great Plains Financial, F9, NSB Retail Systems, Avaya Phone Systems, Nortel Communication Server, Meridian Mail, and Windows

Contact this candidate