Customer Service Sales

DONNA M. FISCHETTI¬¬¬¬ ***********@***.***

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Port Jefferson Station, NY 11776 631-***-****

EXPERIENCE: Teachers Federal Credit Union

4-06 - 2008 Tier II Call Center Sales

Originated all consumer loan applications.

Assisted members with account information and all loan payments.

Cross sold additional accounts and financial products and services to existing and new . members.

Cross sold new consumer loans, homeowner and mortgage loans.

Assisted members with any issues and concerns and facilitated in timely resolution.

Washington Mutual Bank (formerly Dime Savings Bank), Huntington, New York

7-99 - 2005 Financial Center Assistant Manager

• Managed sales, operations, compliance and personnel administration for Financial Center.

• Acted as liaison among Financial Center personnel, head office and operational support

departments.

• Originated consumer and home loans and mortgages to generate sales as integral member of

sales team.

• Independently prepared and monitored MIS weekly sales reports.

• Coached and mentored staff to consistently provide impeccable customer service.

• Conducted highly motivational weekly sales meetings to ensure aggressive sales goal

objectives were met.

• Facilitated hands-on training for operational policy and procedures.

SENIOR HOME LOAN COORDINATOR

• Developed and maintained bank’s automated systems for consumer loans, home equity loans and mortgages. Analyzed credit for initial pre- approval of consumer and home loans.

• Managed all post-closing functions.

• Maintained and developed contacts with outside agencies

• Promoted and provided excellent customer service with internal and external customers.

SUPERVISOR, SALES /CUSTOMER SERVICE CALL CENTER

• Responsible for operation of inbound/outbound sales unit of 30 sales associates.

• Coached, monitored and mentored call center representatives to ensure goals were met ,

for quality sales presentations and to increase revenue.

• Conducted interviews and hired sales agents with 80% retention rate and overall

effectiveness rating of 96%.

7-87 to 7-99 CHASE MANHATTAN BANK (formerly CHEMICAL BANK) E. Northport, New York

SELECT BANKING RELATIONSHIP MANAGER

• Monitored and retained select banking customer portfolios, while maintaining high

. level of customer service. Originate consumer loans, home equity loans & mortgages

• Augmented customer base, as well as met and/or exceeded aggressive quarterly goals.

SUPERVISOR, RETAIL CREDIT CARD CALL CENTER – SALES AND SERVICE

• Supervised, coached, and monitored staff of 20 inbound/outbound representatives to

ensure departmental goals were met.

• Compiled, analyzed, and prepared statistical reports.

• Successfully met or exceeded departmental sales goals.

• Researched and prepared quarterly and annual personnel performance reviews.

RESIDENTIAL MORTGAGE DEPARTMENT SALES CALL CENTER

Initiated sales contacts, analyzed credit reports for pre- approval process, maintained a

client base, and provided referrals to account executives for closing.

• Recognized as Top Mortgage Producer.

EDUCATION: Stony Brook University

2010 Certified Lab Aide Assistant

2008-2009 Branford Hall Career Institute

Certified Medical Biller

Skinner Secretarial School of Business

Certificate, Accounting, Business Management

Excellent references upon request

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