Account Manager/Sales Representative

Jeri Lynn Ray

***** ** **** *****, *****, Florida 34482

352-***-****

****.***@******.***.**.**

OBJECTIVE

Permanent part-time position providing customer service.

SKILLS PROFILE

• Effective oral and written communication

• Ability to mediate client/customer complaints

• Excellent filing and organizational skills

• Experience in handling confidential paperwork

• Ability to take accurate phone messages and deliver messages promptly

• Good customer-relations background

EMPLOYMENT HISTORY

Teacher-High School 2006-current

West Port High School, Ocala, Florida

• Prepare short and long-term lesson plans to meet State and District guidelines.

• Utilize various modes of presentation in a classroom setting.

• Assess student progress and mastery of specific skills.

• Administer District and State diagnostic/evaluative tests.

• Develop and present individual remediation as needed for student success.

• Initiate parent involvement in the academic arena.

• Participate in various task force efforts to improve the quality of education for students.

• Model and enforce school and district rules/procedures.

• Facilitate communication between students to avoid conflict.

Senior Caseworker 2002-2006

Department of Children and Families, Ocala, Florida

• Determined eligibility for State and Federal assistance programs.

• Completed interviews, face-to-face and telephone, to gather required information.

• Mediated client disputes.

• Maintained client files according to District protocol

• Delivered client-based services in a friendly and efficient manner.

Substance Abuse Counselor 1995-2000

Florida Department of Corrections, Lowell, Florida

• Provided group and individual counseling to inmates in a correctional facility.

• Updated and maintained confidential client files.

• Presented substance abuse education to inmates in a correctional facility.

• Mediated inmate disputes.

• Participated on various task forces to improve the quality of services offered.

EDUCATION

Bachelor of Arts 1988

University of Florida, Gainesville, Florida

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