Customer Service Technician

Timothy C. Simer

**** ***** ***** 713-***-****

Kingwood, TX 77339 **********@*****.***

OBJECTIVE

Electronics Technician where demonstrated strengths in building, analyzing and servicing will improve a company’s sales and customer service.

BACKGROUND SKILLS

Extensive experience with increasing responsibility with office equipment including:

Service

Preventive Maintenance

Installation

Computer Assembly

Troubleshooting

Customer Service

Maintain Territory

Inventory

Unloading Merchandise

Shelving Merchandise

Estimating

Scheduling

Customer Training

Circuit Board Fabrication

MS Word, Excel, Adobe Reader

PROFESSIONAL ACCOMPLISHMENTS

• Observed an overlooked core problem with a malfunctioning copier. Disassembled unit and removed accessories. Solved problem, saving the customer a week in waiting time and over $250 in unnecessary parts and service.

• Company received rush order for immediate delivery of fifty printers. Volunteered to oversee what normally is a one-week process. Persuaded two other workers to help, stayed after hours without compensation. Unloaded, setup, and diagnosed all machines within a 24-hour period. Efforts were commended and later rewarded with bonus.

• Took initiative to learn to replace filters in water servicing plant, eliminating the need to wait for a technician. The plant was back online, avoiding costly production delay,

EMPLOYMENT HISTORY

• Copier Technician, Océ Office Solution, Houston, TX. Responsible for maintaining Canon, Sharp, Toshiba office equipment, inventory, and customer territory. (2011 – 2012)

• Systems Operator, Siemens Water, Pasadena, TX. Monitored and maintained water treatment and exchanged water filters cartridges. (2009 – 2011)

• Branch Technician, RISO, Inc., Houston, TX. Serviced RISO, Lexmark, MBM duplicators and office equipment. Provided service and preventive maintenance. (2001 – 2009)

• Service Technician, IKON Office Solutions, Houston, TX. Maintained Canon copiers. (1998 – 2001)

• Merchandiser, Toys R Us, Humble, TX. Inventory and customer service. (1996 – 1998)

• Lube Technician, Jiffy Lube, Kingwood, TX. Certified in all under-car services. (1994 – 1995)

• Lube Technician, Kwik Kar, Kingwood, TX. (1994 – 1995)

• Electrician’s Helper, KBR, Galena Park, TX. Ran wire, connected switches, and operated conduit benders. (1993 – 1994)

• Grounding Technician’s Helper, Bath Electrical Systems Inc., LaPorte, TX. Installed grounding grids and high voltage switches. (1992 – July 1993)

EDUCATION: Associate Degree, Electronic Engineering Technology, ITT, Houston, TX.

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