Customer Service Human Resources

Peter Purnell

**** ***** **** ****, #***

Chicago, IL 60653 773-***-****

***********@*****.***

Professional Profile

Hard working and tenacious clerical & human resources professional who takes pride in being thorough and getting to the bottom of discrepancies. My goal is to apply the proven success I bring with accurate data entry, excellent people skills, and superior hearing, excellent memory, proficiency on the computer toward a position as a dispatcher, customer service representative or data entry clerk.

Experience

Vangent, Inc.; Chicago, IL (2000 – 2008)

Customer Service Transcriber

Tracking job applicants to find most qualified candidate, including reviewing resumes & candidate applications, comparing them to job descriptions. Purged invalid entries from the system

Transcribed over 1,000 entries per day from agency’s 1-800 number into the recruiting firm’s database; made necessary corrections and ensured accurate input.

Tracked geography of calls and offered feedback to help increase responses to job postings. For example, recommended that a major client (Rite Aid) direct their job postings to the west coast versus the east coast; this resulted in significantly better results.

Marshall Field & Company; Chicago, IL (1988 to 1994)

Sorter

Loaded and unloaded trailers in the warehouse; sorted, labeled and priced contents of boxes.

Thoroughly checked incoming inventory against work orders to ensure all was accounted for.

Followed up with discrepancies; helped company save nearly $5,000 per year by contacting trucking companies to report empty boxes or missing merchandise and working with police and security to file reports.

Time Telemarketing (1987)

Telemarketer

Made outbound sales calls to sell magazines such as Forbes, Sports Illustrated, Time, etc.

Chicago State University; Chicago, IL (1981 to 1986)

Acquisition Clerk

Fielded incoming maintenance orders for the university, which encompassed everything from broken locks, lights, water fountains, etc.; trouble-shot problems at site to assess work needed, determined appropriate personnel to do the job and then dispatched workers to the site.

Performed inspections and maintained inventory of all utilities; wrote reports.

Education

The Chicago Lighthouse; ACA Collections Training Certificate (1998)

Chicago State University; B.A. Speech and Communications (1986)

Computer Skills

Microsoft Word, Excel (including pivot tables, lookup tables), and Outlook; Word Perfect, Database Entry and Internet Research

40 WPM Processing Speed

Volunteer Experience

2009-present Advocate with Concerned Citizens of Paratransit

President of ICRE - Wood Alumni Association

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