Customer Service Sales

Sajiah Zaray

**** *. ******** ***** ********, CA 95035

408-***-****

******@*****.***

Purchasing/Buyer

with excellent problem solving skills.

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• A team player with over 12 years of customer service experience.

• Strong written/verbal communication skills

• Solid telephone skills as customer/sales support.

• A detail oriented individual with a positive attitude and ability to multi task.

• Fluent in Farsi

• Proficient in Ms Word, Excel, PowerPoint and Outlook

• Knowledgeable in systems such as Salesforce, Oracle and SAP

• 50 WPM

Professional Experience

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FedEx Office – Center Customer Service Associated – Fremont, CA 2006-Present

• Research customer account problems to resolve disputes

• Collate, sort and organize customer orders

• Assist in the training of center team members

• Prepare bank deposits and purchase orders

• Operate photocopy, binding, printing and scanning

• Ensure center has necessary supplies, equipment and inventory

KLA-Tencor/Sensarry Division Purchasing/Buyer– Milpitas, CA 2009-2011

• Data entry of all sales invoices on excel spread sheet.

• Scanned purchase order on to network drive.

• Backed up for shipping & receiving Dept.

• Preformed invoicing of sales order for product shipment and receiving.

• Managed purchase orders up to 50K

• Ordered computers parts office supplies for stock room and engineering dept

• Meet all supply deadline

• Located vendors

• 100% accuracy in ordering

• Mailing distribution & faxing of purchase orders

Radford Surveys and Consulting – Sales Support and Marketing Administrator –

San Jose, CA 2007-2009

• Supported the sales department in a variety of administrative duties such as entering new sales and custom report orders into Oracle Database

• Researched/resolved important contact information (as notified by e-mail bounce backs)

• Provided support for the annual Survey Renewal program

• Performed various tasks for the marketing department such as the distribution of marketing (mailer, literature, etc)

• Customer invoicing

• Literature distribution and file maintenance

• Prepared reports

Corporate Express Corp – Strategic Accounts Administrative - Newark, CA 1998-2006

• Provided administrative assistance to the sales team and their management

• Supported and maintained high volume national customer accounts and new customer files

• Administered and processed contract pricing

• Worked closely with the sales team to ensure timely and accurate reporting

Corporate Express Corp - Order Management Representative 1990-1997

• Quoted pricing and availability

• Processed orders into Oracle data base

• Prepared required reports to the customer

• Developed special reports to support customer needs

• Processed returns and credits when required

• Checked status of orders per customer requests

• Corresponded with customers via email, fax & phone

• Monitored backlog reports and works closely with the operation group to meet product delivery dates

Achievements/Education

• Earned employee of the Year in 2005 at Corporate Express

• Data Entry certificate Central County Occupation Center in San Jose

• WC Overfelt High School San Jose, CA - Diploma

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