Commerical Collector
Resume:
Jeffrey E. Shapiro
Canton, Georgia 30114
Cell 678-***-****
A seasoned professional in all phases of commercial and retail collections. An award winning collection and communication expert.A true team player with excellent written and verbal communications. Heavily involved with mediations and arbitration. Strong background in skip-tracing and asset location., as well as litigation practices.
Experience:
C2C Resources, Atlanta, GA (3/6/2008-Present)
Commercial Collector
• Manage all phases of delinquency over 120 days to 30 days
• Resolve disputes and negotiate settlements
• Managing customer base and collecting delinquent accounts
• Performing customer service and maintaining client
Asset Management, Woodstock, GA (10/2006-3/2008)
Commercial Collector
• Manage all phases of commercial collections for small businesses and major corporations
• Resolve disputes between customers and clients
• Responsible for settlement offers advising clients on whether to accept or refuse
• Checking on assets of debtors to be able to decide on what actions to take on behalf of client.
• Keeping client advised of all activity on their files in a timely manner
• Dealt with attorneys on settlements and checked to make sure attorneys forwarded funds
Ross Gelfand & Associates, Roswell, GA (2/2006-10/2006)
Commercial Collector
• Manage all phases of commercial collections for major companies
• Resolve disputes between customers and clients
• Negotiated for settlement offers on behalf of our clients
• Checking on assets of debtors to be able to decide on what actions to take on behalf of client.
• Skip tracing and asset locating in most instances
Trauner, Cohen, & Thomas, Atlanta, GA (2/2005-2/2006)
Legal Analyst
• Manage all phases of legal collections for major companies, such as Mitsubishi
• Resolve disputes between customers and clients
• Negotiated for settlement offers on behalf of our clients
• Checking on assets of debtors to be able to decide on what actions to take on behalf of client.
• Skip tracing and asset locating in most instances
• Collecting deficiency balances after disposal of auto in public auction
West Corp., Norcross, GA (7/2004-2/2005)
Collection Analyst
• Manage all phases of commercial collections for major companies
• Resolve disputes between customers and clients
• Negotiated for settlement offers on behalf of our clients
• Checking on assets of debtors to be able to decide on what actions to take on behalf of client.
• Skip tracing and asset locating in most instances
Dun and Bradstreet, Atlanta, GA (9/2001-7/2004)
Collection Analyst
• Manage all phases of collections for a portfolio of over $8 million dollars
• Resolve disputes between customers and clients
• Responsible for settlement offers advising clients on whether to accept or refuse
• Checking on assets of debtors to be able to decide on what actions to take on behalf of client.
• Keeping client advised of all activity on their files in a timely manner
• Dealt with attorneys on settlements and checked to make sure attorneys forwarded funds
Frederick Hanna & Associates, Atlanta, GA (6/12/00-1/2001)
Manager of Attorney Network
• In charge of all outsourced commercial legal files
• Advisor to outside legal counsel
• Coordinator of all litigation for commercial files, as well as coordinating recall from counsel
• Responsible for keeping track of follow up and status on accounts in litigation
• Dealt with attorneys on settlements and checked to make sure attorneys forwarded funds
NCO Commercial Collections Atlanta, GA (2/00-6/00)
Commercial Collection Analyst
• Manage all phases of collections for a portfolio of over $6 million dollars
• Manage and direct customer disputes with various companies
• Responsible for settlement offers and advising clients about accepting offer
• Interface with clients and debtors, while trying to maintain open accounts
Ryder Transportation Services Alpharetta, GA (8/98-2/00)
Collection Analyst
• Handling major business unit with a total of over 800 accounts
• Resolve all open issues and disputes with customers
• Interfacing with sales, business management team and customers
• Work with accounts receivable to make sure cash and credit memos are applied correctly
• Prepare twice monthly reports and projections, also complete end of month review and resolution
• Skilled in diversity issues, familiar with credit agencies, i.e. D & B
• Providing superior collection efforts, while maintaining client base
Szabo & Associates, Atlanta, GA (11/95-8/98)
Commercial Collections and Sales
• Responsible for maintaining client relationships, and maintaining client files, as well as, expanding new client portfolio
• Responsible for all collection efforts and determining debtor liability
• Managed all settlement offers, as well as litigation decisions
• Extending credit advise to clients when determining credit worthiness
ACB Business Services (A subsidiary of American Express) (12/93-12/95)
Collection Supervisor
• Managed team reconciling accounts and collections
• Reduced bad debt loss and DSO effectively
• Coordinated legal activity and managed casework and files with senior management
Ardec Credit Services, Inc. Atlanta, GA (1/82-12/93)
President
• Started business with 0 clients and built client portfolio to over 500 clients
• Maintained and built relationships with multiple client base over the SE region
• Developed credit and collection policy and procedure for multi-user clients
• Hired and supervised a staff of 14 and created an atmosphere of team work and cross-training
• Developed attorney network
• Made court appearances with our attorney
• Responsible for making sure cases were litigated in a timely manner
• Managed attorney accounting to make sure monies were collected and disbursed
Education:
Nassau Community College, 1970-1971 Associates Degree
Stony Brook University, 1971-1973 Bachelor of Arts
National Louis University, 1999-2001 Masters Degree in Human Resources
Awards:
D & B President’s Council Award Winner for 2002
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