Manager Customer Service

Career Focus

I honestly believe that during my career in the Bank I have taken the best possible care of the bank's interests and priorities in my own humble ways.Dynamic and creative Marketing Manager with a successful career in product marketing, promotions, public relations, project and communications management. My performance, in my opinion, has been no inferior to that of my peers and colleagues.Results-oriented Marketing Manager with the ability to lead organizations to successful product launches and higher revenues. Expertise in developing client relations. I have always worked on the principle of 'POWER OF ONE' which has constantly motivated my behavior, attitude and action. My commitment and motivation towards my august institution, which has been instilled in me by my senior colleagues, who have nurtured and helped me, remains of the highest order. In view of my performance, achievements and contribution in the area of greater customer service for the ultimate aim of profit with growth I am an MBA graduate with a proven track record in product marketing, operations, strategic alliance and account management.. Other Interest: Singing,playing guitar Personal Details: Married,wife also employed with bank as Asstt Manager; 2 kids, Elder son completed his Bachelor in Engg with specialization in Information Technology, Second is Daughter,she is in Final year Engineering with specialization in Computer Science. Saji Mathew

Summary of Skills

Professional Experience

Project Officer Asset Verification Officer

I handled Asset Verification of 563 accounts & Inspection of these accounts.

At present Iam working as Branch Manager in a village branch with 300 rural customers.

Education

1995 CRIM BHOPAL UNIVERSITY BHOPAL, MADHYA PRADESH

MBA MARKETING &PERSONAL MANAGEMENT

Additional Information

POSITION OF CAIIB PART- I WORK DONE DURING MY CAREER MIGRATION OF BRANCHES TO CBS Apart from my routine work I was an instrument in migrating around 17 branches to Core Banking Solutions during the year 2002, when most of the branches of State Bank was switched to Core banking solutions. The complete work of Data feeding, data cleaning was done by me and branches were successfully migrated to CBS platform within the stipulated time frame. SUPPORT TO BRANCHES BY HAND HOLDING While the branches were migrated to CBS platform quickly I provided hand holding support to a number of branches and provided on the job training to the branch staff and thereafter telephonic support anytime. The extent of my involvement was commended by BMs of branches whom I had provided support and guidance.