Project Manager Customer Service
Resume:
CHRISTINE MYRICK
Kansas City, MO 64111
***********@*****.***
PROJECT MANAGER
Information Systems / Technology
Implementation / Work-Flow Analysis
User Specifications / Process improvement Web-
Based Applications / Help Desk
Team Leadership / Customer Service
I have a unique ability to develop systems and
process solutions designed to increase the
productivity, efficiency, and
effectiveness of any process improvement. As
an out-of-the-box thinker, I develop creative
approaches to maximize operational
performance and profitability through
technology, delivering projects on
time and under budget.
Throughout my career, I streamlined business
processes, implemented policy and procedures,
and designed web-based products,
increasing data accuracy and access
for internal users. These improvements reduced
processing time, eliminated duplication,
Increased customer service and often enabled
reductions in labor requirements leading to
cost savings.
Some highlights include...
- Improving online access for customers
- Streamlining processes, implementing
technology
- Optimizing manpower, increasing
productivity
- Increasing automated functionality,
providing information for decision making
- Ensuring data accuracy
- Training end-users in new systems
My Education includes a Masters in Public
Administration from the University of Kansas,
and a BPA from Washburn University.
Additionally, I have also completed
course work in project management towards PM
certification, applied HR fundamentals
through the City of Kansas City Human
Resources Academy and a 6 week training
course in facilitation.
CAREER HISTORY
Court Appointed Special Advocate Consultant.
CASA, 2009 to Present. Volunteer advocate
for abused and neglected children.
Attend hearings and family support meetings.
Advocate for special programs, represent
the interest of children in an ad litem
relationship. Complete office special projects.
Project Manager. City of Kansas City, 2005 to
2009. Selected to manage tax division project
for Finance Department, increasing efficiencies
through process improvement. Established lock
box system and tax return scanning
process for bank vendor. Oversaw tax revenue
e-filing initiative, trained staff and end-
users and provided tech support.
Senior Analyst. City of Kansas City, 1996 to
2005. Oversaw enforcement, audit and business
license sections of the Revenue Division.
Reviewed and resolved outstanding legal
issues, and responded to taxpayer complaints.
Managed Revenue Division's Document Management
System project. Managed 7 supervisors and 33
customer service professionals.
Additional: I enjoy traveling, reading,
exercise, college basketball, movies, spending
time with my family, and dancing.
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