Customer Service Sales

Alex Nader

**** **** ********* ** *** ***,Anaheime Hills, Ca 92808 Home: 714-***-**** Ce

Email: ***********@***.*** Direct: 714-***-****

Entrepreneurial Business Professional with cross-functional expertise in:

Franchise Operations (Design, Implementation, QC/QA, and P&L),

Enhancing Concept Systems, and Multi-Site Retail Food Operations.

Proven success in redesigning businesses to achieve major franchise growth

Pattern of success in forging ongoing and strategic business partnerships

Educating, training, coaching and motivating sales teams and customers

Creating and spearheading Unique Customer Buying Experiences

Expertise in brand building and new product/service introductions

Detailed knowledge in licensing agreements and expansion operations

Skilled in opening up new business opportunities in diverse market channels

Treats organizations as if they were my own utilizing walk-around management

Applied Knowledge & Demonstrated Strengths

Leadership by example ... Enhancing EBITDA and ROI ... Needs-based sales

Designing corporate structure ... Writing procedure manuals ... Quality Control

Mentoring team members to achieve success ... Organizing internal & external controls

Launching new products and concepts ... Negotiating favorable vendor contracts

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HBF (Nature's Kitchen Cafe) PITTSBURGH Airport 05/ 2008-11/2010

Fast-growing and profitable specialty chain

DIRECTOR OF OPERATIONS

• Directly responsible for the evolution of the brand including: exterior and interior design, products offered, and service systems utilized.

• Orchestrate company branding relationships, including all communication with brand partners as well as integration of new brands into current system.

• Opened 4 locations in Pittsburgh (3 Natures Kitchen Cafes and 1 Currito).

• Spearhead the creation and rollout of all new products and services.

• Institute specifications and negotiate all food ingredients and supplies.

• Utilize metrics to drive the operational performance of all company branded locations.

• Manage P&L for a $5 million / year location.

• Continually collaborates with Airport management and TSA.

• Cross-train employees to effectively cover job duties in short-handed situations.

• Achieved high employee retention due to creating high morale.

• Rated #1 in 5 categories out of 19 retailers, by an independent customer survey; rated for friendliness, food quality, cleanliness, speed of service, and presentation.

• Recruited due to strong leadership skills, proven experience and management expertise.

• Created concept restaurants that grew market share in a down market.

• Performed troubleshooting at different locations.

• Grew annual sales through complete and total overhaul of infrastructure, operations and business practices.

• Designed and developed dramatically improved internal & external controls.

• Managed all corporate and shop operations, procedures and protocol, which included writing operations and training manuals.

• Utilized new technology to lower costs and improve service.

Resume of Alex Nader – Page Two

European Kitchen Express Atlanta, GA 05/ 2002-05/2008

Fast Casual eatery with European style

FOUNDER / PRESIDENT

• Created strategic vision and developed, implemented and executed targeted action plans to achieve aggressive growth projections.

• Conceptualized and developed a new business model.

• Served dine-in as well as corporate catering accounts Monday through Friday.

• Completely designed prototype company from the ground up, including but not limited to: devising market strategy, branding products, setting prices, negotiating vendor contracts, licensing, developing signage, and designing the retail store front.

• Developed and established concept and a loyal customer following.

• Continually developed special menus and seasonal promotions.

• Expanded the EKE brand to one additional located in Mid-town Atlanta.

• Founded/developed/operated two new locations of El Dorado Market & Grille in local malls.

• Generated $2.4 million in annual revenue.

• Provided oversight of demographics analysis, focus groups and marketing studies.

• Continually analyzed product mix and appropriateness of products.

• Developed clear and concise operations and procedures manuals.

• Successfully liquidated company.

Le Petit Bistro, Inc. HQ: Atlanta, GA 04/ 1993-05/2002

National and international chain with shopping mall and airport concessions,

providing a Fast Casual European deli concept

VP OF OPERATIONS

• Established a marketing plan which helped grow this handful of local restaurants into a National Chain with brand recognition.

• Co-founded and developed the Latin Grille Concept, which increased market share.

• Initiated a professional development/training plan for managers and employees that enhanced the company's ability to attract and retain and highly trained workforce, which allowed the company to expand from 1 store to 94 locations.

• Orchestrated a management structure with 15 District Managers and 94 General Managers.

• Provided strategic, operational direction, and full P&L for $45 million peak annual revenue.

• Devised all manuals for policies, procedures, and recipes.

• Coordinated all construction and equipment purchases and installments.

• Initially hired as a Unit Manager and rapidly climbed through the ranks to VP of Operations.

• Extensive Franchise training

• Business Management, Customer Service, Human Resources

• Food Sanitation - Fulton County, District of Columbia

• Certified Private Pilot (commercial pilot's license)

• Aviation Science - Vincennes University

• Volunteer: Civil Air Patrol - 1st Lt. Search & Rescue / Educational Office, Scott AFB, IL

• Willing to travel as required by the position.

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