Customer Service Medical Billing

Jerry Douglas Oates IV

*** ******** *******

Mableton, GA 30126

(678) 602 - 0925

*******@*****.***

Education

Chattahoocee Technical College - Medical Billing and Coding (Certified) August 2009

John Tyler Community College 1999 - 2001 - Basic Courses

The Professional Bartenders Acdemy 1999 - (Certified Bartender)

Manchester High School 1995 - 1999

Management

Management of daily operations, cash and deposit management, daily openings and closings, planning for catering events and deliveries, hiring staff, superivision of staff, staff training, managing staff scheduling and work hours, detail oriented with multi-tasking and problem solving skills. Computer skills, include knowledge of MS Word and Excel.

Customer Service

Excellent customer service skills; strong communication, meeting and greeting skills, problem solving with a good understanding of customer care and customer satisfaction.

Employment

Stella's (Bartender) Jan. 2012 - Present

-Setting up and closing of the bar, maintaining cash bar for the entire staff, inventory, putting up stock, following all alcohol and ID laws, and providing customer service and courtesy to all guest.

Social at Vinings (Server) Oct. 2010 - Jan. 2012

- Providing excellent customer service to ensure guest with a positive and memorable experience. Handling and maintaining cash balances. Following all county and state laws for serving alcoholic beverages.

Vinings Grill (Bartender) Jan. 2008 - Oct. 2010

- Opening and closing the bar, inventory, occasionally made orders with distributors, following all alcohol and ID laws, and training new bartenders on these duties and company policies. Provide excellent customer service and courtesy along with displaying a professional attitude at all times.

Scholastic Warehouse (Shipping and Receiving) July 2006 - Jan. 2008

- Accurately picking and packing orders for export. Used computerized systems to verify and pull orders. Unloading goods on arrival ensuring care and correct placement. Train new employees of daily operations and procedures.

Howard's Delicatessen (Head Server) July 2006 - Aug. 2008

- Training, coaching, and retaining qualified staff. Leading staff to superior levels of performance. Responsible for customer satisfaction and taking personal responsibility to ensure it. Correcting problems promptly. Delegating closing task to all waitstaff, assigning sections, and nightly duties for staff. As well as keeping high morale and positivity among the employees.

Subway (Manager) Oct. 2000 - July 2006

- Monitoring the daily operations and efficiency of the business as well as the employees. Recruitment and training of all employees. Money management, scheduling, inventory, planning marketing activities and catering events. Conducting meetings with owners about success of current strategies and to understand their future strategies.

References upon request.

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