Human Resources Manager

Natalia G. Figueroa

**** **** ******, *********, ** 90723 * Tel 323-***-**** * E-mail: *******@*****.***

An accomplished business professional with proven management and administrative skills; with a strong track record in employee relations and human resources administration, a high degree of professionalism, discretion and problem solving, seeking a challenging and rewarding human resources management position.

Education:

AMERICAN INTERCONTINENTAL UNIVERSITY- Online, Hoffman Estates, IL

Masters of Business Administration

Concentration: Human Resource Management

UNIVERSITY OF SOUTHERN CALIFORNIA, Los Angeles, CA

Bachelor of Arts, Psychology

CALIFORNIA STATE UNIVERSITY-LONG BEACH, Long Beach, CA

Human Resource Management Certificate

PHR Exam Preparation Program – PHR Certification

Experience:

LA BREA BAKERY INC, VAN NUYS, CA

Human Resources Generalist March 2011 – November 2011

• Oversaw activities related to personnel preparation and processing;

• Directed Leave of Absence programs including FMLA/CFRA/PDL/Disability

• Managed Employee communication including employee relation issues and inquiries regarding personnel and benefits;

• Supported and coached plant management, advising on organizational policy matters and on the proper administration and implementation of HR policies and procedures

• Conducted new hire orientation for plant management/supervisory level staff.

• Administered and processed Worker’s Compensation documentation;

• Participated in weekly plant management and safety meetings;

• Collaborated with plant management in the discipline and performance management processes and documentation;

• Conducted investigations;

• Processed employment verifications, SDI, EDD and wage orders;

• Maintained HRIS system and personnel retention records;

• Conducted plant focus groups and attended seminars and briefing;

• Supervised a staff of 2.

THE PORT OF LONG BEACH/ CITY OF LONG BEACH, CA

Administrative Analyst III –HR Generalist March 2010 – February 2011

HR Consultant September 2009 – March 2010

• Consulted with division directors and management staff regarding staffing needs and human resources policies and procedures;

• Managed the full cycle recruitment and selection processes for classified and unclassified, exempt and non-exempt positions;

• Collaborated with management in the review, revision and modification of the division’s administrative directives to ensure consistency and adherence to best practices.

• Performed research, analyzed and prepare reports, recommending action on a variety of personnel and employee relations matters;

• Prepared and present oral and written reports, and agenda board items for review and approval by the Board of Harbor Commissioners;

• Conducted special studies, analyses, audits, projects, and investigations and make recommendations;

• Cross trained staff and supervise division subordinate staff in absence of Assistant Director.

• Created SOP manual for employment processes and recruitment procedures manual for training purposes.

THE HELP GROUP, SHERMAN OAKS, CA September 2008 - March 2009

Human Resources Generalist -

• Administered worker’s compensation, Federal/State leave programs, and Return to Work program, ensuring compliance with legal guidelines and company policy;(opened claims, coordinated with claim adjustors, insurance carriers, medical facilities; attended depositions on litigated claims);

• Conducted full cycle recruiting, including job posting, screening, interviewing, reference checks, referral of candidates for placement and job offers;

• Facilitated new hire orientation and Annual HR training updates for all employees;

• Planned and coordinated Agency training in Pro-ACT, personal safety and CPR & First Aid;

• Tracked and responded to EDD, disability and unemployment claims;

• Collaborated with Benefit’s Coordinator during open enrollment and administered benefit programs for employees on leave of absence;

• Maintained updated information on HRIS system (Abra) and create monthly and ad hoc reports;

• Updated HR forms to comply with federal and states rules and regulations (i.e., FMLA, COBRA)

• Participated and lead special projects as assigned by Human Resources Director;

• Member of Safety Committee participated in weekly meetings.

DYNAMIC SALES CAREERS, SANTA ANA, CA

Professional Recruiter - March 2008- June 2008

• Project manager for national placement campaign; Managed communication and contract dealings with automobile dealerships nationwide regarding placement services and assisted in job placement of out of state candidates;

• Collaborated with the president of DSC and lead other special projects as assigned;

• Screened, interviewed and referred candidates for placement in various fields within the automobile industry, focusing on the southern California area;

• Case management, provided counseling and ongoing job placement assistance and conducted customer satisfaction surveys;

• Managed client files and update client notes (SalesForce).

ADIR RESTAURANTS CORP. / POLLO CAMPERO, LOS ANGELES, CA

Human Resources Administrator/Recruiter - January 2007-January 2008

• Partnered with upper management in identifying staffing needs, succession planning and leadership training;

• Collaborated with management, coaching and advising on organizational policy matters and on the proper implementation of HR policies and procedures;

• Administered employee benefit programs including health and dental, transportation, physical fitness; as well as the coordination of open enrollment periods;

• Managed full cycle recruiting and hiring processes at corporate and store levels, including screening, interviewing, reference checks, negotiating salary and extending job offers;

• Coordinated and implemented company’s recruiting tools, including internet job boards, job fairs and referral programs (restaurant management and corporate level);

• Conducted job analysis, developed and updated job descriptions and salary ranges for new and existing positions (IT Manager, Facilities Manager, Operations Service Manager);

• Conducted salary studies and made salary recommendations based on results in accordance to current salary trends and company budget;

• Expanded upon and facilitated new hire orientation training to restaurant management and corporate employees;

• HR contact person for employee related matters;

• Conducted sexual harassment and discrimination investigations as needed to resolve employee relations or legal issues; assisted in the resolution of EEOC grievances and compiled necessary documentation;

• Assisted training department with facilitating and scheduling training classes.

• Responsible for various HR department’s written communication including internal memos, correspondence, agreements/contracts and other professional documents;

• Revamped format and edited company’s quarterly newsletter;

• Successfully coordinated regional and corporate HR annual events, including company’s wide Annual Awards Dinner Ceremony and Regional Annual Dinners;

• Translated human resources documents into Spanish;

• Expanded Transportation benefit program, increasing company-wide employee participation from 1% to 20%;.

• In absence of VP of Human Resources supervised a payroll staff of two.

MOSAIC OF FRIENDS LLC/INC., LOS ANGELES, CA

Program Administrator/HR Manager - March 2001 – December 06

• Oversaw daily operations of four level 4-residential facilities for developmentally disabled adolescents and adults;

• Partnered with program director in finance and budget development, grant writing efforts, program development and crisis management.

• Interpreted, applied and revised company policies and procedures ensuring adherence to program statement, state community care licensing and state and federal employment regulations;

• Created program manual and collaborated in the development of program statement for program expansion.

• Developed, implemented and monitored individual client service plans and coordinated outside services in collaboration with placement agencies, program consultants, service providers and state licensing personnel;

• Managed agency’s financial (QuickBooks), personnel and client records;

• Responsible for agency’s written communication including internal memos, correspondence, agreements/contracts and other professional documents;

• Administrative contact person during regular compliance audits (LA County, Regional Centers, State Community Care Licensing, Worker’s Compensation);

• Supervised a staff of 12.

Human Resources:

• Responsible for overall planning, organization, development and implementation of employee and volunteer related activities;

• Coached and consulted management with regard to talent acquisition, compensation, performance evaluations and employee relations;

• Managed full cycle recruiting and hiring processes;

• Developed and facilitated new hire orientation training program;

• Collaborated with director in the development and implementation of the employee ongoing required training program.

• Created and revised job descriptions, and researched and analyzed data related to salary compensation.

• Administered compensation and benefits programs, processed payroll, approved promotions, pay advances and overtime, and managed agency’s workflow (PayChex/Intuit, QuickBooks)

• Administered Leave of Absence programs including vacations, personal leaves, FMLA and PDL

• Established agency’s filing system; developed and customized agency’s forms.

WESTSIDE GROUP HOMES INC. WESTCHESTER, CA

Administrator - September 1990 - May 2005

• Managed multi-site operations composed of five level 8-group home facilities throughout the southern California area.

• Updated and maintain program statement and personnel handbook assuring adherence to current state and federal regulations;

• Consulted and worked collaboratively with agency’s multi-interdisciplinary team, service providers and other community agencies regarding client’s progress and services;

• Administered client progress documentation and special incident reporting;

• Contact administrative person during compliance audits (LA County, Regional Centers, State Community Care Licensing, and Worker’s Compensation, OSHA).

• Supervised a staff of 10.

Human Resources Administrator January 1994 – May 2005

• Oversaw employee relations, personnel administration, recruitment and training programs.

• Coordinated, developed and facilitated initial orientation program and expanded upon the agency’s on-going training requirements;

• Coordinated volunteer program (local high school, colleges, court system)

• Managed employee leave of absence, benefits, vacations, and worker’s compensation programs.

• Developed company’s salary scale in accordance to regulatory requirements and maintaining within industry compensation standards;

• Processed payroll (PayChex, ADP payroll systems), approved time off and salary increases.

SKILLS:

Bilingual: Fluent in English and Spanish

Computer software: Word, Excel, Power Point, Outlook, QuickBooks, Abra, NEOGOV,

Other:

PHR – Human Resources Certification Institute

Notary Public -State of California

Project Management (Fundamentals) Certificate – City of Long Beach

Membership: Society for Human Resources Management (SHRM);

Professionals in Human Resources Association (PIHRA)

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