Experience

Elizabeth Jones

**** ********* #**** ▪ Dallas, Texas 75218 ▪ 214-***-****

A highly motivated, experienced individual in search of utilizing skills and knowledge

in a company offering personal growth and development.

Summary Of Qualifications

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A team player. Interacts well with managers, supervisors and colleagues.

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Highly organized. Able to work under pressure in fast-paced environment.

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Outgoing personality, enthusiastic, persistent and confident.

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Able to handle multiple tasks and projects simultaneously.

Employment History

Precision Response Corporation, Inc. September 2007 - Present

Customer Care Advocate

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Resolved customers' complaints, questions, and billing inquiries with the highest degree of courtesy and professionalism.

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Offered alternative solutions where appropriate with the objective of retaining customers business.

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Communicated with customers using web-based tools while demonstrating the associated proficiency in typing and grammar.

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Identified and escalated emerging product or customer dissatisfaction issues through the proper channels.

Stella's September 2004 - September 2007

Manager

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Solely operated a family retail store.

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Inventory control including liquidation.

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Opening and closing duties.

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Accounting and deposits at owners request.

Southwest Airlines May 2003 – September 2004

Mailroom/Dock Associate

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Provided legendary customer service by managing receiving, processing, shipping, delivery functions and warehouse procedures at headquarters and service to fifty-eight other cities.

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Operated licensed vehicles and warehouse equipment.

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Assisted in documenting receipt of all incoming shipments and outgoing orders.

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Exercises superior skills and overall duties in a timely and effective manor.

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Handles multi line internal and external phone calls, facsimile, postage and copier.

Eurest/Compass Group August 2002 – May 2003

Contractor

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A major contractor for food services. Catering setup for hundreds of people, including transporting of food delivery, serving and cleanup.

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After only three months on the job, took over small café for Southwestern Bell in Las Colinas.

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Returned to SWA and fully operated new deli station.

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Operated double sided station with cash register and maintained salad/soup station simultaneously.

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Responsible for cooking from scratch, all entrees and Al a Carte’ for thousands of individuals for Southwest Airlines.

Dr. Robert Shouse, DDS August 2001 – August 2002

Dental Assistant /Front Office Clerk

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Various tasks included filing, scheduling appointments and answering multi-lined phones.

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Responsible for cleaning/sterilization of instruments, setting up patient’s rooms and assisting the Doctor.

Elizabeth Jones Page 2

Allegiance Telecom, Inc. October 2000 – May 2001

Mailroom/Facilities Clerk

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Managed all mail flow, incoming and outgoing for over 500 employees.

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Organized and maintained conference and breakrooms.

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Advanced to this position within only 8 months of previous position as a Postal Delivery/Sales Clerk with Postmark: Enron, Inc.

Postmark: Enron, Inc. February 2000 – October 2000

Postal Delivery/Sales Clerk

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Assisted in all commercial bulk mail, postal sales and various other duties.

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In charge of all sorting, delivery and pick-ups for 150 suites located in the Infomart.

Save – A – Lot 1999 – 2000

Cashier/Display Assistant

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Duties included customer service, expediting incoming and outgoing merchandise.

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Responsible for all transactions, stocking, merging and display of merchandise.

Allante Promotions 1998 – 1999

Promotional Representative

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Provided professional and quality service to clientele.

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Responsibilities included but not limited to, consumer surveys, disbursed promotional products and acted as concierge to traveling clients.

Palmer Plants/Christmas Tree Wonderland 1997 – 1998

Sales Assistant

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Responsible for all currency transactions and personal assistant to owner of company.

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Managed front office duties and organization of incoming and outgoing nursery products.

Maxson Mahoney Turner, Inc. 1990 – 1997

Mailroom Coordinator/Commercial Lines Assistant

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In charge of expediting all incoming/outgoing mail, parcel packaging and office supplies.

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Assistant to Owners, Producers and Customer Service Representatives.

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Distributor of all personal and commercial insurance policies.

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Handled highly confidential documentation on a daily basis.

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