Sales Customer Service
Resume:
AWAIS AHMED
Mobile: +91-996******* / e-mail: *********@*******.***
SEEKS JOB IN THE AREA OF MEDICAL REPRESENTATIVE:
Qualified medical representative with expertise in business development, client relationship, key account management, operations and business coordination. A result driven dedicated team member, who can bring to your business additional professionalism, passion, productive ideas, enthusiasm and vast business exposure. Possess decision-making, customer service, sourcing, negotiations, research, follow-up, administration, analytical, communication and interpersonal skills.
ORGANISATIONAL EXPERIENCE:
• Indian Oil Corporation Limited (June 2008 – March 2010)
Designation: Customer Care / Sales Executive.
• Feron Health Care (March 2010 - till date)
Designation: Trainee Business Officer.
• Cipla Limited (Nov 2010 - till date)
Designation: Territory Manager.
ACHIEVEMENTS:
• Become as confirmed employee in Cipla Ltd within 6 months.
• Become as confirmed employee in Feron Health Care, within 6 months
• Effective in meeting the requirement of the management with the support of relationship marketing and expansion of the network.
• Highly experience in registering new product in my Territory.
• Highly experience in conducting health checkups camp.
AREA OF EXPERTISE:
• Sales & Marketing
• Develop, execute and manage sales and marketing of the company.
• Maintain client profile, record competitor activities and update-strictly implement plans.
• Build the company’s product presence in slow moving markets by analysing opportunities and developing goals accordingly.
• Manage product promotion, conduct presentation-product demonstration and participate in trade exhibitions, offers and product presentations internationally.
• Review sales & marketing operations through assessment of customers’ performance.
• Achieve territory wise sales and collection targets.
• Prepare an approved business doctors list to improve prescription support.
• Meeting doctors at regular intervals
• Maintain the call average of Doctor’s and chemists as per company.
• Conduct health care activity and Doctor’s meeting to build professional skills and status, enhance the company’s image, generate good will, strengthen customer contacts and increase company business.
• Maintain excellent client relationship, follow up regularly on accounts, provide feedback to principal on product performance and help clients get maximum benefit from range.
• Develop relations with accounts & strengthen goodwill in assigned key accounts.
• Take care of business development; order execution, price negotiations and effective pre-post follow up with clients for payments, international and local procurements.
• Follow-up with the existing corporate clients. Ensure high level of customer satisfaction.
• Perform sales activities and generate new client for the assigned product sales.
• Set and achieve goals both in sales as well as in payments.
• Resolve customer complaints regarding sales and service.
• Monitor customer preferences to determine focus of sales efforts.
• Maximize customer loyalty and retention by ensuring that customers receive constant care.
MY PROVEN JOB ROLES:
• To obtain optimum level of sales by promoting the division’s products to the medical profession wholeheartedly with the help of the inputs in the form of detailing folders, clinical trial reports, post marketing study reports, reports from medical journals, samples/give-aways etc. to generate maximum prescriptions from the medical professionals and primary and secondary off take by the trade.
• To ensure prompt and full collections of dues from the trade as per division’s policy.
• To implement the division’s strategies with a view to achieve the division’s overall objectives.
• To enhance the division’s image in the eyes of medical profession and the trade by sharing the division values, vision and mission and generate goodwill.
• Maintained pursuit and initiative lists for territory including new pursuits, day to day business and project change notices.
• Maintained, built effective working relationships internally and externally in order to deliver results.
• Identified new avenues of the program and revenue generating models for the organization.
• Dealt with customers, perform client account evaluation, risk assessment, check all financial matters, purchases, recruit qualified staff and prepare progress charts and reports.
• Managed the company’s customers both locally & internationally and ensuring their satisfaction for the continuous business growth.
• Analysed, understand client requirements and translate vision-objectives into project plan.
• Developed, managed, and grow Business Services team; besides managing client servicing
QUALIFICATION
• 2006-09 Bachelor’s Degrees in Commerce from Osmania University, Hyd.
• 2004-06 10+2 from B.I.E.
• 2004 10th from S.S.C Board.
IT SKILLS
• Languages : C-Basics.
• RDBMS : HTML, XML
• Application Package : MS Office.
• Software Package : Auto-Cad, 3dx Max, Networking
PERSONAL DETAILS
• Date of Birth : 8th August 1988.
• Permanent Address : House No:16-3-993/G/1,Malakpet, Hyd-36
• Languages known : English, Urdu, Hindi, Telugu.
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