Data Entry/Receptionist
Resume:
Dona Thomas
Johnstown, Pennsylvania 15902
********@*****.***
Objective
To obtain an office position where I can use my clerical, customer service and computer skills.
Work Experience
Customer Service Represenative
5/2006 - 7/2007 Collection Service Center, Altoona, PA
? Responsible for collecting money owed on overdue accounts. Quickly and effectively solved all customers challenges. Maintained quality control/satisfaction records, constantly seeking new ways to improve customer service.
Secretary/Switchboard Operator
2/2006 - 4/2006 Kelly Services, Altoona, PA
? Answered 14-line telephone system. Planned and organized company-training workshops. Greeted and assisted all visitors upon entering the building. Opened and distributed mail to appropriate department in a timely fashion.
Clerical Support
12/2005 - 2/2006 Family Services of Blair County, Altoona, PA
? Effectively handled customer inquiries. Maintained and kept records of all client merchandise coming in and out of the agency. Supervised the work of all volunteers.
Laborer
1/2005 - 2/2005 Goodwill Ind, Altoona, PA
? Assisted shoppers in finding exactly what they needed. Assisted in managing the flow of stock in the store and worked with no supervision.
Education
2/2005 - 11/2005 Computer Learning Network, Altoona, PA
? Certification?
8/1980 - 6/1983 Altoona High School, Altoona, PA
? High School or equivalent
? Business Major
Skills
Microsoft Office
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