Customer Service Manager

Veronica Bango

**** ***** ***. # ** ** Mesa, CA *1942; Phone: 619-***-****; E-mail: ********@*****.***

EDUCATION

El Paso Community College El Paso, TX

Drafting and Design August 1993 - May 1995

Universidad de las Americas Puebla Puebla, Mexico

Communication Sciences August 1986 - May 1988

WORK EXPERIENCE

Xerox Corporation-County of San Diego San Diego, CA

Account Associate-Key Operator June 2010-February 2011

• Operate Digital Black and White Printers: DT 6180s. Digital Color Printer: DC 2040

• Use FreeFlow software to coordinate, schedule, and program to print incoming jobs

• Scan and make ready hard copy jobs

• Weekly Paper Inventory

Xerox Corporation-Waxie Sanitary Supply San Diego, CA

Account Associate-Mail Clerk August 2006-June2010

• Run Mailroom.

• UPS/FedEx Interoffice packages

• Monthly supply inventory

• Operate Black and White Printer: DP 90. Digital Color Printer: DC 5252

• Data Entry

• Trouble shouting walk up copiers

Xerox Corporation-Pfizer Inc. San Diego, CA

Account Associate-Key Operator June 2005-July 2006

• Operate Digital Black and White Printers: DT 6100 and DT 6115. Digital Color Printer: DC 2060

• Use Digipath software to coordinate, schedule, and program to print incoming jobs

• Scan and make ready hard copy jobs

• Run bindery and finishing equipment

• Data Entry

• Trouble shouting walk up copiers

Xerox Corporation-Thunderbird University Glendale, AZ

Account Associate-Copy Lead June 2000-May 2005

• Operate Black and White machines: DT 135 and DC 470. Digital Color Printer: DC 3535

• Run bindery and finishing equipment

• Operational Excellence Champion

• Safety Coordinator

Lanier Professional Services San Jose, CA

Customer Service Operator May 1999-May 2000

• Operate Black and White copy machines: Xerox 5090. Color copy machines: DC 40 and Xerox 5790

• Operate and Set Up bindery equipment

Kinko’s San Jose, CA

Copy Consultant-Customer Service Rep July 1997-April 1999

• Operate Black and White copy machines: Xerox 5365 and 5690. Color copy machines: DC40 and Regal

• Binding, collating, laminating, mounting, and folding

• Customer service, take orders and register

SKILLS

Computer knowledge MS Word/Excel, Mail and Postage machines, Copy, Print, and Scanning Machines, Bindery Equipment, Manual dexterity, Bilingual: English/Spanish

QUALITIES

Dedicated, Detail Oriented, Organized, Dependable, Conscientious, Self Motivated, Self Supervisor, Punctual, Hard Worker

AWARDS

Xerox Customer Hero Award (nominated by Jay Gould, Pfizer, Creative Services Manager) June, 2006

Xerox Customer Hero Award (nominated by Scott Gabehart, Thunderbird, Faculty member) August, 2004

Xerox Customer Hero Award (nominated by Heidi Bonilla, Barnes & Noble Bookstore, Manager) July, 2003

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