Project Manager Management

JANA K DIAMOND, PMP

INFORMATION SYSTEMS PROJECT MANAGER

Expert in delivering exceptional systems engineering and proven process solutions

Highly motivated, results-driven technical professional with more than 16 years of systems engineering experience including 7 years in project management and 8 years of test experience. Hands-on experience in all phases of the life cycle from concept development, requirements development, design and development, to test and maintenance, through system shut-down. Strong ability to manage and mobilize resources for multi-million dollar projects. An effective team leader, project manager, technical advisor and customer champion with proven track record of results in aligning customer needs with responsive, actionable solutions. Demonstrated collaboration, creative problem solving, analytical, organizational and critical thinking skills reflected in consistent history of on-time and on-budget project completions. Proven ability to work effectively with minimal to no supervision and to take ownership of issues and pursue them through to resolution. Outstanding interpersonal and teambuilding skills, and an exceptional listener and communicator who clearly, effectively conveys verbal and written information.

Project & Program Management Budget Development & Management

Cost Account Management Customer Relationship Management

Resource Planning & Allocation Risk & Issues Management

Systems Maintenance & Upgrades Systems Analysis / Engineering

Technical Training & Support Test Plans & Procedures

Configuration/Change Management Presentations & Proposals

PROFESSIONAL EXPERIENCE AND ACHIEVEMENTS

ZEL TECHNOLOGIES, LLC Colorado Springs, CO 04/2000 – 11/2007

Zeltech is an information systems company that delivers systems engineering and process solutions, technical support, and project management services to the Department of Defense and other government agencies.

Project Manager/Architect (09/2006 – 11/2007)

Spearheaded the NORAD-Northcom effort for the transition of the Integrated Tactical Warning Attack Assessment (ITW/AA) system to the Stream Control Transmission Protocol (SCTP); coordinated the efforts of virtual teams in multiple locations; set up training sessions for remote users to provide adequate training and enable migration of their systems to the new protocol. Successfully orchestrated the system wide change with minimal down time and outages at all locations.

* Represented NORAD J6 in a six-state regional FEMA disaster preparedness workshop.

* Demonstrated strong communication and public speaking skills; actively participated in multiple presentations, pre-briefs, and working groups.

* Efficiently monitored architectural integrity of the ITW/AA (satellite communication) mission systems and Nuclear Command and Control (NC2) systems for NORAD-Northcom J64 (N-NC); ensured architectural integrity of the system baseline, and assessed impact of changes to the baselines.

Project Manager (04/2000 – 09/2006)

For a Lockheed-Martin team, provided leadership and direction to a technical team of 28 systems engineers, hardware engineers, software developers, and maintainers of air, space, and missile missions. Optimized $15M annual budget. Conducted budget analyses and design reviews. Assessed problem reports and assigned them for action and resolution. Coordinated timeline for troubleshooting, writing software fixes, process upgrades and revisions; ensured down-time complied with government specified time limits. Performed root cause analysis.

* Championed Air Mission Users during requirements development phase and throughout project life cycle; coordinated with end users and developers to ensure product development plans were linked to specified customer needs. Strengthened customer relationships as the customer advocate throughout the project life cycle to ensure on-time and on-budget delivery of project objectives for Air migration.

* Orchestrated migration from inefficient, error-prone process to automated software build process. Leveraged resources from multiple other projects, coordinated the investigation and selection of the best product to enable a repeatable build process, ensuring uniformity in the build process, with predictable, repeatable project results. Return on investment on new system was estimated at less than five years, with the costs being offset by reduction in headcount and associated expenses.

* Monitored and controlled projects to ensure efficient utilization of project resources including software and hardware deployment and integration, and test and verification activities at multiple locations.

* Used structured task estimation process, work breakdown structure (WBS) and integrated master schedule (IMS) to efficiently manage cost accounts and report earned value (EVM) and metrics to government customer.

* Led team of software developers using Agile Methodology, in Web environment, in the development of an Oracle-based infrastructure as well as the client’s unique applications, and the installation of over 100 workstations, and the supporting servers. Identified, documented, and managed scope and deliverable change requests. Coordinated daily tasks and assigned project resources.

* Tracked all budget-related information. Monitored risks, and escalated to management as appropriate. Planned for and controlled quality by reviewing items prior to delivery to customer, and worked with QA throughout the lifecycle. Coordinated and participated in periodic project reviews, status meetings, and strategy sessions.

* Actively led Integrated Product Team meetings, Joint Application Development / Rapid Application Development meetings, and Test Accreditation and Certification Working Group meetings.

* Right-sized a technical support organization while maintaining consistent level of on-site and off-site support for legacy systems. Delivered additional cost savings through additional 10% reduction in staff.

BDM (Acquired by TRW, now Northrop Grumman Corp.) Colorado Springs, CO 10/1995 – 03/2000

A leading global security company that provides systems, products and solutions in aerospace, electronics, information systems, and technical services to government and commercial customers worldwide.

Test Director / Lead Analyst

Led the preparation for, and execution of eight national level exercises for USPACOM. Served as test director for three exercises and two Operational Evaluations; co-test director for two exercises, and Joint Staff observer for one exercise. Coordinated efforts with 25 staff members remotely deployed in Hawaii, Alaska, Korea, Japan, Arizona, and Washington DC. Team built test plans and test procedures, and prepared battle staff training materials. Trained and prepared 35 battle staff members for the two weeks prior to each exercise.

* Commended by Rear Admiral W.W. Pickavance, Director of Operations, USPACOM, for the quality of these exercises and for the professionalism displayed in the development and execution of the exercises.

* Planned, organized and managed daily operation of test injection system for test of satellite communications system. Set up daily start-up and shut down for a period of 45 days; drove flawless testing, and prevented a restart which would have cost the government approximately $1MM for just one day.

COMPUTER TECHNOLOGY ASSOCIATES Colorado Springs, CO 09/1991 – 09/1995

CTA is a provider of end-to-end government and business IT solutions including systems engineering, security, networks, hardware, software, embedded applications, and human factors.

Staff Engineer

Provided software development and maintenance support to NORADs 427M. Isolated several disconnects between 427M (first space tracking program) and SPADOC4C (second space tracking program). Identification of these disconnects prior to the switchover date enabled the SPADOC4C contractor to change their system to be compatible with the old system and ensuring that no capability was lost when the systems were switched over, and prevented the loss of data and the potential loss of satellite coverage.

* Designed, developed and implemented a unique database to map the location of the cables inside the Cheyenne Mountain Operational Complex (CMOC).

* Completed technical editor training; acted as technical editor for all classified work done by company.

LEVELLAND INDEPENDENT SCHOOL DISTRICT Levelland, TX 08/2008 – 09/2009

High School Algebra/Math Instructor

Provided ninth-grade math and Algebra instruction, using District curriculum. Adapted District curriculum to develop courses for learning challenged and learning impaired 9-12th grade students.

TECHNICAL PROFICIENCIES

* Microsoft Office – Outlook, Word, Excel, PowerPoint, Project and Visio; Remedy, ClearCase, VB, SQL, Oracle

* Waterfall, Iterative, and Agile Methodologies; CMMI, ISO 9000, Earned Value Management

EDUCATION & PROFESSIONAL DEVELOPMENT

* Bachelor of Science - Computer Science - University of Colorado - Colorado Springs, CO

* Associate Degree - Mathematics and Science - South Plains College - Levelland, TX

* Master's level certificate - Secure Software Systems - University of Colorado and the Department of Homeland Defense - Colorado Springs, CO

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