Customer Service Administrative Assistant
Resume:
Billie Jo Warnock
Kokomo, Indiana 46902
OBJECTIVE
To obtain a position that enables me to work at home. I want to work for a team oriented company and where my superior organization and team work skills will add value.
KEY STRENGTHS AND SKILLS
Organization: Extremely organized and comfortable working in a multitasking, project-oriented environment.
Communications: Excellent verbal and written communication abilities. I am a highly effective team player that understands the value of working together towards a common goal.
Training: Experienced and effective at receiving and giving training to new employees and co-workers alike. Possess a natural teaching ability for which I have been complimented many times, both by my trainees and my supervisors.
EDUCATION AND TRAINING
Bachelors, Criminal Justice, Indiana University, Kokomo, Indiana 2009-2012.
Associates, Legal Secretary, International Business College, Indianapolis, Indiana 1996-1997.
RECENT EXPERIENCE
Howard County Courthouse, Kokomo, Indiana, February 2011 - Present
Deputy Clerk
• File paperwork in files
• Prepare Warrants, Summons, and Citation
• Take court fees, child support, and judgment payments
• Prepare deposits
• Balance finances
• Assist clients who call and come into the office
• File new cases (enter into system, file stamp, prepare file, send summons, and send to court)
• Process bonds, sentencing orders, commitments
• Process Protective Orders
McClure & O'Farrell Law Office, Westfield, Indiana, April 2010 – July 2010
Legal Assistant
• Provide exceptional customer service to existing and potential new clients
• Prepare pleadings and orders
• Keep clients updated regarding their case(s)
• Create new files for clients
• Input bankruptcies
• File ECF's with court
• Compile names and addresses to merge into advertising letters
• Prepare advertising letters and sent out
• File documents with the court
• File documents in files
• Create spreadsheets with yearly receipts
• Process public defender cases
• upkeep court calendar for two attorney's
• Schedule and reschedule client appointments
• Process all mail – calendar all dates
• Purchase postage for the office
• Process all copies of documents and send to clients
• Fax file to the courts
• Communicate with opposing counsels for cases
• Make clients aware of additional help the attorney's can provide
Alpha-Rae Personnel, Fort Wayne, Indiana, August 2008 – February 2010
(Affiliated Computer Systems)
(Indiana Family and Social Services)
Eligibility Specialist (call center)
• Provide excellent customer service to incoming calls
• Communicate with clients the process of receiving benefits
• Complete applications with clients for eligibility
• Adjust to an environment that changes every day
• Work with a large group as a team
• Schedule and reschedule appointments
• Inform clients of their case status
• Search database to check what documents have been entered into case
• De-escalate irate callers
• Process work orders to get cases through the authorization process
• Multitask and be very organized
Raj Clinics, Logansport, Indiana, September 2007 – August 2008
Clinic Manager
• Open facility and set up for incoming patients (make arrangements for disabled patients to get in the door)
• Check patients in and out
• process co-pays and cash payments
• Communicate with patients with various psychological difficulties
• Communicate with various health insurance companies to verify patient's coverage
• Process billing with insurance companies (resubmit claims that have not been paid, make arrangements to get over due claims paid)
• Schedule and reschedule appointments for two doctors and five therapists
• Communicate and encourage therapists to turn their billing hours in on time
• Scan progress reports into each patient's electronic file each day
• Take incoming calls and record messages for both doctors and all five therapists
• Close facility (shut down all computers, balance money, vacuum, clean kitchenette, turn lights out, lock all doors)
Alliance Group Technologies Company, Merrillville, Indiana, January 2005 – September 2007
(Delphi Electronics and Safety)
Administrative Assistant/Technician
• Receive units (radios, xm boxes, etc.)
• Enter part numbers, serial numbers, etc off of the unit into the DPRTS database
• Deliver units to the first analysis tester
• Perform steps of testing on units
• Prepare shipping paperwork and ship units to designated places
• Work as a team within a large facility where we all have to work together to get multiple units processed.
• Contact dealerships regarding what repair was needed for the warranty
Staffing Resources, Kokomo, Indiana, January 2004 – January 2005
Laborer, Clerical
• I would accept various short term assignments, mostly secretary positions.
Bolinger, Bolinger & Kuntz, Kokomo, Indiana, August 2002 – May 2003
Legal Secretary
• Provide customer service to incoming callers and walk in visitors
• Schedule and reschedule appointments, depositions, and mediations
• Communicate with court house to rearrange court dates
• Dictation
• Prepare and file documents at the court house
• Communicate with clients, advising of documents that needed to be signed
• Explained to clients documents and edited documents according to client's acceptability
• Prepared correspondence
SCHOOL ACTIVITIES AND ORGANIZATIONS
Indiana University
Criminal Justice Association, President
• Involved in the Conference of Indiana Partners in Emergency Management & Homeland Security
• Take prison tours
• Help schedule guest speakers
• Volunteer in the community
• Introduction to Basic K-9 Decoy Work Certificate
• Budget finances to accommodate trips
Indiana University
Indiana Student Government Association, Senator
• Budget finances to accommodate trips
• Implement new student programs and groups
• Communicate with school faculty to reduce book prices
• Implement a teacher award for best performance
• Vote on ongoing issues
Girl Scouts of America
Troop Leader
• Have monthly meetings
• Schedule and plan trips
• Plan activities
• Volunteer in the community
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