Engineer Service

W*** S**** Spring Ridge La. | Waukesha, WI ***** |H 262-***-**** C 262-***-**** | *******@**.**.***

John P Butler

Objective

Highlights of Qualifications Service Operations Management – Healthcare

• Strong service and P & L management experience

• 30+ years technical service experience in the Healthcare Field

• Expert in MR and CT Systems, GE and Seimens

• Strong and positive communicator, able to communicate technical issues to non-technical audience; able to build Strong Customer relationships and deal with the difficult Customer situations

• Exemplary problem solving skills; able to identify problems and implement corrective processes

• Dedicated to the Customer’s expectations through quality equipment and service

Experience 2008-Present Magnaserv, Inc Midwest Region

Area Service Manager/Field Service

• Responsible for diagnostic imaging contract execution in WI, IL, MN, IN, and OH

• Aligned workforce to meet customer demands and regional needs, reducing ETTR

• Analyzed, integrated, and developed solutions for various Customers in the ISO environment

• Worked with sales team to realize growth in new and existing Customer base

• Trained and mentored FE’s to improve technical skills and Customer communication

• Provided national level support for CT and MR escalations

2004–2008 Genesis Medical Imaging, Inc Huntley, IL

Senior Field Engineer

• Instrumental in implementing service growth.

• Developed and implemented SOP’s for system level testing and parts repair.

• Main focal point for Power and Grounding Support.

• Coordinated personnel nationally to insure appropriate levels of service coverage.

• Provided national level support for CT and MR escalations.

• Responsible for 7 FE’s.

2002-2004 GE Healthcare Milwaukee/Chicago, WI

MR/CT Field Engineer

• Provided CT/MR support for Southeastern WI and Chicago area

• Lead Power and Grounding Engineer.

1997-2002 GE Healthcare Pewaukee, WI

Senior Technical Account Leader

• Developed and implemented the TAC Team (Technical Assistance Center).

• Developed software tools for SOP’s.

• Responsible for training, developing and implementing SOP’s.

• Provided technical support for both outside Customers and Field Engineers.

1993-1996 GE Healthcare - MR. Pewaukee, WI

Senior MR Technician

• Responsible for 23 MR technicians.

• Implement manufacturing operations to meet deadlines.

• Magnet commissioning

1992-1993 GE Healthcare Pewaukee, WI

Staging Technician - XR

• Full system staging of LUC’s, LUA’s, MLX’s, and digital flouro units

1981-1992 GE Healthcare New Berlin, WI

Staging Technician- CT

• Full system staging of CT’s

Education 1978-1982 Milw School of Engineering Milwaukee, WI

• B.S.E.E.

References Available upon request

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