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Data Entry, Sales, Customer Service

Issaquah, WA, 98027
September 22, 2008

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Pansy M. Baker


***** ** ***** ******

Issaquah, WA 98027

Objective Results-driven sales professional with ten years of delivering strong and sustainable revenue growth in highly competitive B2B markets. High energy with outstanding communication, sales negotiation and closing skills.

Experience Countrywide Home Loans 4/2006 to 5/2008

. Loan origination and Development of new Business

. Automated Processing of high volumes

. Loan tracking for multiple loan types.

Washington Mutual Home Loan Center WA, 8/2003 to 4/2006

Senior Loan Consultant

. Loan Origination and Development of new business

. Automated Processing of high loan volumes

. Loan tracking for multiple loan types.

. Marketing Resource and development

Shea Mortgage CA, September 2002 – 8/1/2203

Loan Consultant

 Loan Origination and Development for New Builders

 Automated Processing of High Loan Volumes

 Loan Tracking for Multiple Loan Types

 On-line Pricing Quotations for all types of loans

 Resource Marketing

Wells Fargo Mortgage CA, May 1999-Jan. 2000

Loan Consultant

 Loan Origination

 Automated Processing

 Loan Tracking

 CID Calling

 On-line Pricing

Sierra Pacific Mortgage CA, Nov. 1998 – April 1999

Loan Consultant

 Originate Loans

 Cold calling

 Marketing

GTE Wireless CA, June 1991-Feb.1998

Account Executive

 Consistently exceeded monthly and quarterly sales goals.

 Managed large customer account bases while consistently

providing exceptional customer service.

 Participant in Quarterly “Lunch of Champions” for top sales


 Provided potential accounts with bids/quotes to obtain new

business from competitors.

 Cold calls to large and small businesses.

 Provided corresponding products and enhanced services.

 Produced weekly competitive data for sales force.

GTE Wireless CA, July 1992-Feb. 1995

Purchasing Coordinator

 Handled purchasing for 16 store locations.

 Managed vendor accounts including on time arrivals.

 Developed supplier resources for California, Hawaii, Portland

and Fresno locations.

 Responsible for negotiations, expediting and contracts.

 Ensured customer satisfaction internally.

GTE Wireless June 1991-July 1992

Collection Specialist

 Trained new collectors on collection policies, procedures, techniques and systems.

 Prepared documentation for third party agencies.

 Solved customer problems on and off-line using ACD system.

ARATEX Services Inc. CA, Jan. 1987-May 1991

Accounting Specialist

 Managed accounts receivables for commercial accounts.

 Maintained 94% of receivables at less than 90 days.



 California Real Estate License 1998

 Laney College Oakland, Ca

 Major: Business Administration

Available upon request

Contact this candidate