Manager Management

Kim Johnston, PHR

**** *. ******* *****, ******** AZ 85249

**************@*****.*** 480-***-****

EXECUTIVE SUMMARY

A dynamic business leader and Human Resources Manager possessing a unique combination of experience in Corporate Operations, Training, Mentoring, Change Management and Talent Management and process design and implementation. Skilled facilitator and coach with demonstrated expertise in leadership development, relationship management, performance consulting and diagnosis, coaching, classroom and virtual facilitation, instructional design and performance management.

ACHIEVEMENTS

-Facilitated the “Inside Out” coaching model to more than 300 managers in multiple locations within 6 months. This resulted in improved managerial coaching skills.

-Led, trained and developed a new team of trainers to become a successful virtual team that understood and delivered comprehensive training utilizing needs assessment and multiple training methods.

-Developed an in house "direct-hire" recruiting process for a 300 seat call center, which included creative advertising, testing, interviewing, selection, and an applicant tracking system. Created a “realistic” job preview giving candidates real-time exposure to the essential functions of the job. This process lowered attrition by 25% by streamlining the recruiting and hiring process and ensuring candidates had a reasonable expectation of the job requirements.

-Created HR Dashboard reports for multiple reporting functions and provided detailed analysis to Management and HR

-Consulted with Management and assisted with implementation of transition due to virtual department consolidation resulting in minimal negative employee impact

-Consulted with Management and utilized resources to assist in the creation of metrics for production environment

-Streamlined payroll functions utilizing ADP's PCPW package to create increased efficiencies

AREAS OF EXPERIENCE AND PROFICIENCY

-Partner with the MVP to identify future leaders and assess their talent development needs.

-Support the talent review and succession planning process

-Develops and mentor staff through on-boarding, open communication, training and development opportunities and performance management processes; builds and maintains employee morale and motivation; ensures the team is appropriately staffed with required competencies; fosters a diverse and inclusive workplace.

-Design and facilitate training for all levels of employees

-Drive HR procedures and policies for assigned client groups to include Staffing, FMLA, ADA, Worker's Comp, Compensation, Employee Benefits and Incentives

-Counsels employees and managers on employee relations issues and problems, ensures all issues are resolved in a legally compliant manner.

-Conduct organizational assessments, respond to employee feedback, and develop action plans with management to drive employment engagement.

-Oversee recruiting, interviewing, testing, selection, placement, and orientation of new employees

-Perform accounts payable/receivable functions, collections, financial reporting for multi-million dollar company

-Supervise managers in multiple locations

SKILLS

-Strategic insight to anticipate future consequences and trends accurately, particularly as they relate to business goals

-Ability to handle multiple priorities simultaneously, working independently in a confidential environment

-Superior interpersonal and written and verbal communication skills

-Strong negotiation, influence, collaboration, and counseling skills to effectively advise management and employees

-Advanced proficiency in Microsoft Excel, PowerPoint, Word, Publisher, QuickBooks, HRIS, and ADP payroll software

EDUCATION

BSBM University of Phoenix 1999 3.83 GPA

Human Resources Certificate University of Phoenix 1999 3.89 GPA

PHR Certification SHRM 2006

PROFESSIONAL EXPERIENCE

Walgreens [Fortune 50 - Retail/Pharmacy]Talent Development Manager 8/09 – 5/12

•Responsible for assessing awareness and readiness levels in order to drive and build sustainability for the Company’s strategic initiatives - business planning, performance and change management, employee engagement, and leadership development.

•Managed training and development for Arizona Market – Supervised 8 training supervisors in Phoenix, Tucson, and El Paso, Texas

•Designed, implemented and managed pay-for-performance, talent review and succession management processes

•Partnered with MVP to coach and development leadership team and high potential employees

•Facilitated peer project teams to design and implement field HR processes and developmental tools

Roper Mobile Technology [Engineering/Manufacturing]HR Manager 7/07 – 7/09

•Built HR practices for start-up Engineering and Manufacturing firm bought by Roper Industries

•Created a full-cycle recruiting processes to include behavioral interviewing implementation

•Maintained Affirmative Action Plan, processed payroll using ADP software, managed employee relations, facilitated benefits open enrollment, 401k processing.

State Farm [Fortune 50 - Insurance] HR Representative 6/05 – 7/07

•HR Business Consultant to Director of Insurance Support Center with more than 700 employees

•Managed recruiting, employee relations, large scale workforce reduction, performance and succession management

•Member of the ADAPT (high potential) program

Lighthouse Media [Television Media] HR/Business Manager 6/01 – 6/05

•Built HR practices for media firm to include recruiting, training and employee relations

•Financial reporting, bookkeeping, A/P and A/R

•Coordinated annual media trade show events to include scheduling, attending, created visual materials

•Created and maintained company website

TeleSpectrum Worldwide [In/Outbound Call Center] HR Manager 6/99 – 6/01

•Responsible for large volume recruiting to include sourcing, realistic interviewing, training hiring managers, processing new hire paperwork and new hire benefits and orientation.

•Supervised payroll and training managers, employee relations, strategic workforce planning

ABS [Fortune 500 Behavioral Services Provider] HR Manager 2/97 – 6/99

•Responsible for full-cycle recruiting and employee relations for more than 800 employees in 18 locations

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