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Resume:
Deadra Odean Day
Burleson, TX 76028
Objective:
To demonstrate a strong work ethic to my employer as well as demonstrate the desire to go above and beyond the normal call of duty for my employer.
Educational Experience:
High School: Sheridan High School
Location: Sheridan, Arkansas
Diploma: High School Diploma
College: University of Central Arkansas
Location: Conway, Arkansas
Major: Elementary Education
College: Western Governor’s University
Location: Salt Lake City, Utah
Major: Special Education
Currently working on degree
Employment Experience:
June 2005 – October 2008
RPM – Customer Service Specialist
Location: 3125 West Bolt Street
Fort Worth, TX 76110
Reference Contact: Kris Palys, HR
Phone: 682-***-****
Job Duties: Provide excellent customer service.
Completed daily data entry for customer orders, as well as daily follow up to ensure timely delivery of customer orders. Field phone calls from customers, as well as placing orders at customer request. Assist Accounts Payable with monthly billing, assisted with inventory control for customers.
Programs used: Microsoft Word/Office, Excel, Power Point, Top Form software.
August 2000 – June 2005:
Sunrise Services (dba Daybreak)
Location: 2900 SE Loop 820
Fort Worth, TX 76140
Reference Contact: Susan Hammond, HR
Phone: 817-***-****
Job Duties:
Case Manager for approximately 25 developmentally disabled adults and children; included dual diagnosed individuals; responsible for ensuring timely delivery of needed services (i.e., OT, PT, nursing, psychology, etc). Responsible for annual living plan summaries/meetings, writing Individual Training Plans – was involved in the development/monitoring of behavioral management plans for my consumers.
Supervised staff in four community group homes; responsible for ensuring staff maintained current levels of training/certifications as well as annual performance evaluations.
January 1994 – January 2000:
MHMR of Tarrant County
Location: 3840 Hulen (North Tower)
Fort Worth, TX 76107
Reference Contact: Vicki Farley, Program Coordinator
Phone: 817-***-****
Job Duties:
Functioned as Family Home Living Teacher under the Lena Pope Home Model until MHMRTC dropped that program. Responsible for the smooth operation of small community group home in Dalworthington Gardens. Responsible for hiring staff, ensuring that training/certifications remained current. Performed annual staff performance evaluations.
Ensured that individuals living in the residence received proper care, training, outside involvement(outings, job training, etc).
November 1989 – December 1993:
Fort Worth State School
Fort Worth, TX
Reference Contact: Max Addison (may contact at TCMHMR)
Phone: Unavailable (Records from State School can be located at the Human Resources Department of MHMR of Tarrant County).
Job Duties: Direct contact for 16 developmentally disabled young men (all school aged). Ran individual training programs as well as behavior management programs.
Shift supervisor for 1st shift; supervision of 7 direct contact employees in living unit.
May 1985 – October 1989
Conway Human Development Center
Location: Conway, Arkansas
Reference Contact: Human Resources
Phone: 501-***-****
Job Duties:
Supervision of 10 – 12 direct contact employees ensured smooth operation of small living unit where 16 young developmentally disabled women lived. Was involved in developing, and monitored progress of individual training programs and behavioral management programs. Ensured timely delivery of all needed services.
References available upon request.
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