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Manager Customer Service

Location:
karaikudi, TN, 630001, India
Salary:
INR 400000-500000 PA
Posted:
April 13, 2011

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Resume:

K.MUTHUKARTHICKEYAN

KaveriIllam, **/***,BharathidasanStreet,

Behind Govt. Hospital,

Karaikudi-630001,

Sivaganga Dist, Tamilnadu, India.

Contact: **** 915-***-****,

**** 908*******

E-Mail- k_ bq73g0@r.postjobfree.com

bq73g0@r.postjobfree.com

CAREER OBJECTIVE

I am an ambitious and proactive person and I feel my career has now reached the point where I need new challenges to further extend and fully utilize my extensive Administrative skills. I consider myself to be a dynamic, enthusiastic, self motivated person and focused professional with determination to succeed within competitive arenas. I am looking to join a professional organization and build my way up to vital role to contribute to the organization’s success and profitability by demonstrating thro my sound work ethics. I offer a truthful, respectful, flexible and trust worthy co-operation to the management team and build my way up to vital role to the success of the organization.

ACADEMIC QUALIFICATION

Level Institute/University Year Of Passing Percentage

A.M.E(Aircraft Maintenance Engineering) Nehru college of Aeronautics, Coimbatore, India June-2000 72%

PROJECT WORK

Completed Aircraft Maintenance Engineering Trainee in Hindustan Aeronautics Limited, Bangalore-17, India for a period of six months.

WORK EXPERIENCE

(1) NOV 2007- TILL DATE working as an Administrative Executive in APPU Hotels, Coimbatore for URC Constructions, India.

Duties & Responsibilities

• Administer and monitor the financial system in order to ensure the finances are maintained in an accurate and timely manner.

• Recording and analyzing of Bills and invoices.

• Keeping systematized accounts of inventory.

• Keeping daily attendance for staffs and head count the total labourers for daily who are entered into the site for their work and informed to Head office.

• Maintaining the accounts daily and forwarded to Head Office.

• Client care service and respond to client’s enquiries.

• Maintaining the Leave Management System.

• Maintain the Transport ledger for the management vehicles.

• Administer the employees’ files and records in order to ensure the accurate payment of benefits and allowances.

• Establish and maintain supplier accounts.

• Managing day to day running of the stores.

• Supervise the Administrative Services within the office.

• Immediate respond to the inquiries.

• Issue, Code and Authorize purchase order.

• Maintaining the stock inventory which is reported to Manager once in a month.

• Maintaining the financial files and records.

• Reconcile the General Ledger.

• Make an entry in the register and also in computer accounting system regarding each and every transaction in the site.

• Manage the filing, storage and security of documents.

• Must perform other duties as required.

(2) 2005-2007 Emrill Services LLC, Dubai, UAE

Administration Supervisor

On a part of the management team, worked as an Administration Supervisor in company’s different sites, finally at Dubai Festival Centre-shopping Mall as a Supervisor in charge of Administration, Dubai Festival City, Dubai, and U.A.E.

My Responsibilities included:

• Make a thorough knowledge of company’s legislation, policies and procedures.

• Implement the rules and regulations of the clients in the properties.

• Responsible to verify the payroll of Employees.

• To make the duty roster for the employees on month wise.

• To make vacation plan and follow up on employees vacation.

• Conducting on job training for the team.

• Making a note for accounts payable and accounts receivable.

• Administrate the day to day affairs of the team.

• Act as an immediate responder in case of emergency.

• Attending the various kinds of complaints from tenants as well as residents.

• Encouraging the team to provide a safe and friendly environment to the customers.

• Execute the daily operations of the site and give the feedback to immediate authority.

• Issue, code and authorize purchase orders.

• Making systemized entry for each and every aspect of expenses, bills and vouchers.

• Submit the weekly reports to the concerned authority.

• Customer care service.

(3) 2004-2005, Singer Agencies, Karaikudi, Tamilnadu, India

Accountant

As a part of the management team, worked as an Accountant cum Administrator on stores with Singer products, one of the leading Home appliances products in the World.

My Responsibilities included:

• Maintaining the reconciliation of various banks records.

• Managing day to day running of the stores.

• Customer care service.

• Maintaining the store room neat and tidy.

• Managing day to day running of the stores.

• Receiving the items from delivery after manually checked the items which are safely unload.

• Keep the Fragile items at safer place and covered it with safety equipments.

• Keeping items which are not in stock, informed to manager for reordering.

• Maintaining the stock inventory which is reported to Manager once in a month.

• Maintaining the friendly relations with delivery people and the office staffs, who receive the items from the store room.

• Make an entry in the stock register which are the items are going out from the store.

• Make an entry in the visitor register who are receiving the items from the store room.

(4) 2002-2004, Ramson Credit Bureau, Madurai, Tamilnadu,

Field Investigator

As a part of the management team, worked as a Field Investigator cum administrator for I.C.I.C.I Bank, H.D.F.C Bank and L.I.C. Of India.

My Responsibilities included:

• Verifying the applicants documents and their profiles in the field whoever applied for the Two Wheeler loans, Personal Loans, Home Loans.

• Keeping systematized inventory accounts of applicants who applied more than one loan.

• Maintaining the banks records for approved applicants.

• Maintaining day to day records in the data entry.

• Reporting to Recovery Manager incase of any applicants who applied more than one loan.

• Customer care service.

COMPUTER SKILLS

• Computer Fundamentals, D-Base, DOS, Windows-95.

• Visual Basic-6.0, C, C++, MS-Office-2000.

• Internet Concepts, AutoCAD-2000.

EXTRA CURRICULAR ACTIVITIES

• Completed Hospitality-Customer Service Training conducted by Al Futtaim Training Center, Dubai.

• Completed Fire Fighting Training conducted by Al Futtaim Training Center, Dubai.

• Completed Civil Defence Course Training conducted by Dept of Police in India at Ooty.

• Highly interested in listening Music.

• An Active Volunteer in Social Service.

• Playing Chess, Cricket, Volley Ball and Swimming.

PERSONAL DATA

Date of Birth : 15-11-1978

Gender : Male

Marital Status : Single

Mother’s Name : Mrs. M. Kaveri

Nationality : Indian

Passport Details : H8128839 (24/12/09-23/12/2019)

Languages Known : English, Hindi, Tamil, and Malayalam.

DECLARATION

I Hereby the above mentioned are true and best to my knowledge.

Date: Your’s truly,

Place: (K.muthukarthickeyen)



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