data entry/receptionist

Location:

United States

Posted:

January 26, 2010

Contact this candidate

Resume:

Susan M. Knauf

**** ********* **

Coopersville, MI 49404

Phone: 616-***-****

Email: ***********@*******.***

OBJECTIVE: to obtain a position that will stimulate and challenge me.

QUALIFICATIONS

Knowledge of managing a multi-lined phone system, utilizing computer systems for data entry and various programs, ability to work in a fast-paced and changing environment. An ability to work well with others as well as individually. I am a people person and enjoy challenges.

EDUCATION

1967-1971 Rockford Sr. High School-Diploma

EMPLOYMENT

2007-2007 Crop Production Services -Administrative Coordinator Taking care of all duties in the office. Placing and receiving product orders, Payroll. Accounts payable and accounts receivable. Reception. Filing. Mailings.

1997-2007 Grand Rapids Sash and Door Co - Data entry/Receptionist

Handling of inbound/outbound calls on multi-line phone system. Providing customer service information in support of CSR personnel. Data entry of customer orders, return material authorization/entry and scheduling. Printing and routing of delivery tickets for out-going deliveries. Use of Excel spreadsheet in tracking of deliveries and returns. Billing/releasing of materials both incoming and outgoing.

1990-1992 AAA Insurance Co - Claims reporter

Handling incoming calls as well as walk-in customer claims , distribution of mailing, copying of material, filing, typing of claim checks

1973-1976 RC Allen Inc. - Production Control Scheduler B Scheduling material for production

PROFESSIONAL DEVELOPMENTS

Mail in study course of woodworking

Training on Andersen windows sales and service

Word

Excel

Microsoft Outlook

References:

Greg Buzalski

2258 Randall Ave, NW