Customer Service Representative
Resume:
MARTHA CASTILLO
**** * ****** **. ******,AZ ***35 • Cell: 520-***-**** • ************@**.***
OBJECTIVE
To obtain a challenging position within your company that will allow me to use my knowledge and skills as a Customer Service Representative and Collections as well as allowing me to demonstrate my hard work ethics.
WORK HISTORY
Collection Collector 2
Citi Group
tucson,AZ
Jan 2011 to Present
Helping the company collect on past due accounts by understanding the customer and finding the best solution for the company as well as customer. Treat customer with respect and dignity as we find solution for their problems. I deal with consumer accounts and commercial account, we handle accounts in a private and professional manner. I never disclose customer information outside of work or to coworkers.
Private Home Care 85710
Jun 2006 to Mar 2007
I did private home care for a hospice patient that needed specific care. I also did errand for patient like house cleaning, going to grocery store and many other.
Certified Nursing Assistant
Desert Life Rehab Center
tucson,az 85704
Jan 2005 to Jun 2006
Took care of elderly patients, also assisted with bath, meals, and daily activities. I used medical equipment to help patients recover faster.
EDUCATION
Fred G Acosta Job Corp
GED
tucson, AZ
Jan 2004 to Jan 2005
SOFTWARE/SYSTEM SKILLS
I have computer skills on microsoft word, excel and internt explorer. I can type 35 wpm and also learn new program if it's required.
LANGUAGE SKILLS
Fluent in English & Spanish
REFERENCES
* Michelle Rodriguez
OTHER SKILLS
I have excellent customer service skills and computer skills I also can work independently or on a team to resolve solutions I am also punctual and believe that the work place should be respected as well as professional
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