Management
Resume:
SANDRA LINCOLN
*** ***** ***** **, *******, NORTH CAROLINA 28025
**********@*****.***
Interest: MANAGEMENT POSITION
Virtual Management
Strategic Planning and Execution
Time Management and Prioritization
Project Management
Sound Judgment and Decision-Making
Process Improvement
Problem Resolution
Customer Relations
Leadership and Team Building
Oral and Written Communication
Qualifications Profile
Experienced and high-performing professional offering advanced expertise and strong qualifications in management, leadership, personnel administration, and customer management. Effective in
overseeing work to optimize and improve productivity and maximize bottom-line results. Possess outstanding skills in developing strategic vision and delivering positive results across multiple
business functions. Demonstrate big-picture vision and tenacity to accelerate organizational growth. Competent and idealistic, with the capability to lead and motivate people at all levels toward
achievement of maximum potential while attaining corporate objectives. Capable of multitasking within a fast-paced environment. Willing to travel and relocate.
Career Overview
MANAGEMENT AND OPERATIONS
- Perform front-line management coordinating and enforcement of physical and staff resources that were related to catastrophe events and state assistance work
- Complete expense management duties with approximate 375K for managed direct reports
- Carry out comprehensive virtual management, current state-specific licensing, and total loss settlement regulations for insurance adjusters in a catastrophic declaration
- Work as an on-call manager with 24/7 availability
- Conduct extensive travels for 20 days every month
- Deploy field tasks across various locations for up to 50 field adjusters and provide submissions to response handling guidelines
PERSONNEL LEADERSHIP AND SUPERVISION
- Expertly supervise 8 direct reports in diverse states and an average of 20 reserves during a declared event
- Effectively coach disciplined direct reports and other representatives
- Ensure provision of constant training to direct reports
- Process and manage all annual reviews, raises, workers compensation claims, HR issues, and other
- Foster major involvement in the hiring and termination decisions of the group
- Professionally mentor new adjusters
- Manage the completion of ongoing training
- Organize and deliver orientation to reserves
COMMUNICATIONS AND PROFESSIONALISM
- Collaborate with local law enforcement EMS in guaranteeing compliance of drive-in field locations with OSHA standards and local ordinance
- Cultivate and maintain external relationships with rental companies, body shops, dealerships, and others
- Show fairness in providing feedback to peers
CUSTOMER SERVICE
- Handle and address customer resolution claims regarding damage assessments, decisions, and negotiations
- Maintain daily interaction with customers
CATASTROPHE RESPONSE MANAGEMENT
- Precisely develop and present Catastrophe Response-specific process and technical guidance
- Administer logistics planning, coordination, and scheduling of equipment, hotel, food, asset tracking, and staff during a declared event
- Render keen oversight to several concurrent responses, representatives, and equipment
- Correctly process Catastrophe pay and per diem for representatives
- Provide weather-related consultations to local management after a storm occurrence
PROPERTY DAMAGE ADJUSTMENT
- Ensure accurate accomplishment of initial inspections of automobiles, RVs, boats, and motorcycles
- Work well in negotiating supplemental damages with body shops
Work Chronology and Highlights
PROGRESSIVE INSURANCE ~ 1999–PRESENT
Catastrophe Response Manager ~ 2002–Present
- Actively engaged in diagnostic reviews with individual states
- Utilized expertise in designing and implementing the uniform for the team
- Played an integral role in working as part of a team, responsible for involved in purchasing new field response vehicles
- Showed professionalism in coaching and mentoring 3 direct reports into management positions
- Received request to join in Progressive’s Women of Influence seminar
- Worked effectively as member of Progressive’s mentoring program and Progressive’s diversity program
- Successfully contributed in pilot programs for the company’s new PD estimation software as well as in the arbitration process for all insurance companies
- Earned distinction as an “exceeds” employee
Property Damage Adjuster ~ 1999–2002
- Obtained two promotions within three years
- Acquired acknowledgement for receiving the most customer appreciation feedback
- Delegated to render participation in peer mentorship program
- Gained recognition as an “exceeds” employee
Education
Coursework in Accounting and Business
CENTRAL COMMUNITY COLLEGE, GRAND ISLAND, NE
Professional Training
I-Car Classes
Several Leadership Programs – Progressive Insurance
Andrew Oxley Leadership Seminar
Boat, RV, Mobile Home and Motorcycle Damage Assessment
Arbitration for Automobile Claims
Women in Leadership
Affiliation
Insurance Arbitration
Activity
Boys & Girls Club
Technical Acumen
Microsoft Office Excel, Word, Outlook, PowerPoint | Mitchell Estimatics | SharePoint
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