Customer Service High School

Theandria L. Harris

**** ********* **

Columbus, Ohio 43229

Phone# 614-***-****

Qualifications:

• Strong customer service and problem solving skills.

• Excellent communication and organizational skills.

• Know as a dependable team player with a positive attitude.

• Committed to being dependable, reliable, and hardworking.

Work History:

11/2003-Present Farmers Life Insurance /Customer Service Rep

• Answer Inbound calls from agents and policyholders.

• Provide explanation of account status, policy changes, policy values, and premium billing.

• Respond to written, fax and email correspondence.

11/1997-02/2003 Bank One/Customer Service Rep

• Respond to inbound calls from Visa and MasterCard customers.

• Process credit line increases, new business applications, balance transfers, and took lost stolen reports.

• Advise customer of their balance and all transactions on credit card account.

10/1995-11/1997 Merck Medco / Customer Service

• Handle the first interaction with inbound calling customers about their prescription mail program.

• Tracked lost stolen packages through Ups and FedEx.

• Researched and tracked lost payments and claims.

Education:

1991 Graduate Walnut Ridge High School

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