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Technician Manager

Woodbridge, VA
$26.00 Hour
August 16, 2012

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***** ****** *****, ***. ***

Largo, MD 20774



Skilled Desktop/PC Support Technician with 21+ years of experience providing exceptional PC and Client/Server technical support to 2800 – 5000 users. Experience diagnosing, troubleshooting and resolving client issues with hardware maintenance, installations, and upgrades onsite or remotely.


Operating Systems: UNIX, WINDOWS (95, 98, NT, 2000 Pro, XP Pro, 7)

Computer Systems: IBM/Compatibles, Sun, HP, Dell

Utilities: Norton Utilities, Windows Remote Assistance, CheckPoint VPN, Remedy AR Client 6.3 & 7.1, Numara FootPrints, Altiris, Heat, Malwarbytes Suite, McAfee Suite, Xerox FreeFlow Remote Printer Server, VMWare, Symantec Ghost, AD Environment

Applications: MS Office 97 – 2010 Suite, Corel WordPerfect 10 – 12 Suite, Adobe CS4 & CS5 Master Collection, ccmMercury Suite, Toad for Oracle, Acrobat Pro 9 & 10, GroupWise Messenger 2.2


Provided telephone and in-person support to over 2,800 end users to diagnose, troubleshoot, resolve, and document a range of software, hardware, and network related technical issues

Created, responded to, escalated, and closed tickets

Create, modify, delete, and unlock user’s accounts

Imaged and reimaged user’s desktops and laptops as well as perform backups and restorations on client’s machines

Performed burn-in, installations, and maintenance of PC equipment and peripherals of commercial off-the-shelf software and workstation operating system software

Configured workstations to operate in either Novell or Windows NT, 2000, XP Server Lan environment

Acted as Team Leader in the task of improving stability and performance of systems and networks by upgrading from Windows 95 - 2000 to XP Professional; saving customer data on existing PCs, migrating existing applications, and customizing configuration settings

Set up, installed, repaired, and performed preventive maintenance on desktops, laptops, and printers

Maintained an inventory of parts for systems, subsystems, and components used in repair work and prepared progress reports for all work performed

Provided conference room support for meetings utilizing audio visual and VTC equipment

Imaged and reimaged user’s(Desktops & Laptops) and performed backups, restorations on client’s machines using SCCM(System Center Configuration Manager 2007and(LSD), Symantec Live State Delivery, Ghosting systems for data recovery using remote assistance to assist users more quickly and working with Remedy and Numara FootPrints software to track tickets


Science Applications International Corporation (SAIC) – Washington, DC 10/2009 – 6/2012

Hardware Configuration Specialist, Library of Congress

People Processing Information, Inc. – Washington, D.C. 4/2007 – 4/2009

Hardware Specialist, Pension Benefit Guarantee Corporation

AMS/Computer Associates, Inc. – Washington, D.C. 11/1998 – 4/2007

Computer Network Maintenance Technician, Pension Benefit Guarantee Corporation

Dynamic Technology Systems, Inc. – Washington, D.C. 6/1991 – 11/1998

Computer Technician, Pension Benefit Guarantee Corporation


Computer Learning Center – Alexandria, VA

Computer Electronic Technology Diploma, 5/1991


CompTIA A+ Certified Professional

UniCenter NSM Installation & Administration

Computer Associates E-Trust Brand Overview

Computer Associates CleverPath Overview

Knowlogy XP Professional Help/Desk Support

Windows 7 Installation & Configuring Windows Client

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