Customer Service Supervisor

Career Overview:

Over * years of experience as a Customer Service Supervisor committed to maintaining customer service and assisting customers with concerns.

Qualifications:

- Excellent communication skills - Team building/leadership

- Web technologies - Database design

- Hands-on and proactive - Internet/Intranet Development

- Comfortable with change - Computer applications

Technical Skills:

Skills

Microsoft Word, Excel, PowerPoint, Web Development, Access

Work Experience:

Customer Service Supervisor

June 2007 – current

Walmart Inc. – Maryville, Missouri

• Ensured customer satisfaction by providing the best customer service possible

• Successfully trained 150 employees to run the cash register

• Responsible for coordinating employees lunches and breaks

• 3 different roles: cashier, customer service desk, customer service supervisor

Intern

Summer of 2010

Walmart Inc. – Maryville, Missouri

• Picked merchandise out of the backroom to go to the sales floor

• Counted inventory in the backroom to keep counts accurate

Education:

Northwest Missouri State University, 2011

Maryville, Missouri

Computer Business: Business Technology

• Bachelor’s Degree

• Certifications:

o 2 year completion in Office Systems

Accomplishments/Activities:

Intermural Softball

• Girls League and Coed League

Leadership

• Missouri Leadership Seminar: Senior Facilitator

o Teach high school sophomores to become volunteers and leaders in the community.

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